Email down

There seems to be no email service for Connecticut.  Is this yet another scheduled maintenance outage that Cox doesn't bother giving its paying customers the consideration of a heads up or is there a problem?  I ask that in particular because on several occasions I have discovered my services down for what turns out to be routine work or maintenance.... this includes phone services... THANKFULLY I didn't have an emergency where I needed to contact work or my family.

I have inquired about this and the consensus I seem to get is that Cox COMMUNICATIONS... a company whose services include email servers and telephone and who has no problems targeting its customer base for telemarketing calls does not in its infinite wisdom see fit to give any sort of heads up on planned outages- including automated "robocalls".... but I suppose this level of contempt is to be expected when there are so few players in this particular business niche and so little actual competition for customer dollars with no downward pressure on price or motivation to render anything but lip service to the concept of customer service.

So is this another "need to know" situation where the customer (who is always paying) does not need to know?