New Contributor
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3 Messages
email blocked
In addition to my personal Cox email address, I also have a business email address (not through Cox), clint@wassercpa.com. Beginning last Friday, any emails I send using this address to any cox email address (including my own) is blocked. It refers me to a website, which says it (ip address 174.127.108.151) has been blocked due to spam like behavior. I've completed the contact form about 3 times now since last Friday trying to have it unblocked with no response from them. I used mxtoolbox.com to check the various black lists and no one else is blocking this ip address. I run antivirus software on a regular basis on my pc's and have no evidence anyone is hacking my account or ip address. How do I get Cox to unblock my ip address?
Trikein
Contributor III
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806 Messages
12 years ago
The IP doesn't seem to be on any Blacklist I can find. What was the bounce back message and website your directed to? Who is the message from?
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DerrickW
Valued Contributor
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1.2K Messages
12 years ago
I checked the IP against blacklists that are out there and it is not showing up. When you try to send e-mail what is it telling you? Do you get a bounceback email or does it not go through at all. If you could screenshot or copy and paste the error and post it we can see exactly what's going on.
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Clint_Wasser
New Contributor
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3 Messages
12 years ago
Following is the detail of the error message, which was sent to me immediately after sending the email to a cox email address. The subject heading was: Mail delivery failed.: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
crwasser@cox.net
SMTP error from remote mail server after initial connection:
host mx.east.cox.net [68.1.17.3]: 554 eastrmimpi110 cox 174.127.108.151 blocked. Error Code:
CXBL - Refer to Error Codes section at http://postmaster.cox.net/confluence/display/postmaster/Error+Codes for more information.
------ This is a copy of the message, including all the headers. ------
Return-path: <clint@wassercpa.com>
Received: from wsip-70-182-58-170.ph.ph.cox.net ([70.182.58.170]:33301 helo=CPALaptop)
by slmp-550-44.slc.westdc.net with esmtpa (Exim 4.80.1)
(envelope-from <clint@wassercpa.com>)
id 1VdjMM-002ujH-9E
for crwasser@cox.net; Tue, 05 Nov 2013 09:20:06 -0700
From: "Clint Wasser, CPA" <clint@wassercpa.com>
To: "'Clint Wasser'" <crwasser@cox.net>
Subject: TEst 567
Date: Tue, 5 Nov 2013 09:20:05 -0700
Message-ID: <004201ceda42$e3b59cf0$ab20d6d0$@com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0043_01CEDA08.3756C4F0"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Ac7aQuEFPS9+XreNQJKcqn0LEOI/3w==
Content-Language: en-us
This is a multi-part message in MIME format.
------=_NextPart_000_0043_01CEDA08.3756C4F0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
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Clint_Wasser
New Contributor
•
3 Messages
12 years ago
Following is the detail of the error message, which was sent to me immediately after sending the email to a cox email address. The subject heading was: Mail delivery failed.: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
crwasser@cox.net
SMTP error from remote mail server after initial connection:
host mx.east.cox.net [68.1.17.3]: 554 eastrmimpi110 cox 174.127.108.151 blocked. Error Code:
CXBL - Refer to Error Codes section at http://postmaster.cox.net/confluence/display/postmaster/Error+Codes for more information.
------ This is a copy of the message, including all the headers. ------
Return-path: <clint@wassercpa.com>
Received: from wsip-70-182-58-170.ph.ph.cox.net ([70.182.58.170]:33301 helo=CPALaptop)
by slmp-550-44.slc.westdc.net with esmtpa (Exim 4.80.1)
(envelope-from <clint@wassercpa.com>)
id 1VdjMM-002ujH-9E
for crwasser@cox.net; Tue, 05 Nov 2013 09:20:06 -0700
From: "Clint Wasser, CPA" <clint@wassercpa.com>
To: "'Clint Wasser'" <crwasser@cox.net>
Subject: TEst 567
Date: Tue, 5 Nov 2013 09:20:05 -0700
Message-ID: <004201ceda42$e3b59cf0$ab20d6d0$@com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0043_01CEDA08.3756C4F0"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Ac7aQuEFPS9+XreNQJKcqn0LEOI/3w==
Content-Language: en-us
This is a multi-part message in MIME format.
------=_NextPart_000_0043_01CEDA08.3756C4F0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
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Health_Edge
Valued Contributor III
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4.2K Messages
12 years ago
Looks like a IP block to me, and if you already sent the form then you have done everything you can do on your side. So the question is, what group do these forms go to?
Try abuse@cox.net and CC support@coxmail.com, but see guidelines below. Was there a referral number of some kind given after completing the form?
Abuse Submission Guidelines
The following are the basic submission guidelines to send issues to abuse@cox.net.
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