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New Contributor
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E-mail address
Received e-mail from cox , my account will be no longer associated with my high speed internet account and will close on Jan 11. I called few weeks ago discussed and solved but I received again same e- mail . I have to keep this e-mail address and make sure they don't delete. I can't make phone call because I'm in outside of US.Thank you.
grymwulf
Contributor II
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As far as I know, the only way to have an email address with Cox is to be an active subscriber to their services.
This is one of the reasons I normally advocate outlook.com, gmail, or other non-ISP email provider for critical email addresses.
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MichaelJ
Moderator
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Tecknowhelp
Valued Contributor II
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FYI. not factual. Email and Billing(IDM) are separate databases. I don't have a Cox residential account and I have a Cox.net email account. Come January they will be deleted and I will no longer be able to post on this forum.
I was going to try to get Cox to move my email addresses, or re-register my forum account with CB email account, but I would rather Cox just delete ALL my accounts. This issue with Cox email moving to Rackspace with no notice was the last straw and I am closing my last CB account next week. Besides, DSLR Cox's forum blows this forum out of the water; you don't have moderators Cox blocking threads, single post trolls, and you get PMs and Kudos. Also it should be mentioned this forum is also posted on Rackspace and took years for they to get it stable. Can you imagine how much Cox email is going to stink now? And thats assuming this was them outsourcing their email and not someone hijacking their servers. Both are terrifying,
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grymwulf
Contributor II
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I'm sorry, there is usually a 60-120 day for most ISPs to allow transition.
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Tecknowhelp
Valued Contributor II
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That is Cox's general rule, but there are still a LOT of Cox.net accounts not connected to Cox account numbers. That was the whole reason for the server cleanup that caused this whole problem to begin with.
So I agree with you that there is nothing that can be done to recover a email account if you don't have a Cox account to attach it to, however I disagree that such a thing is uncommon.
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