Philly's profile

New Contributor II

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9 Messages

Tuesday, February 9th, 2016 2:16 PM

Closed

Email Accounts

We currently have two cox accounts for our property, one for the main house and one for the guest house.  The account for the main house is in my name, and the one for the guest house is in my wife's name, so her primary email address is associated with that guest house account. Recently, we were able to obtain the wireless signal from the main house in the guest house, so we only need that second account for TV in the guest house.  If we discontinue the second account direct internet service to the guest house, and use the wireless signal from the main house account, how can my wife's primary email address be transferred to that main house account as one of the 10 email addresses available on that account? 

I have also been told that if we disconnect the internet service from the guest house account, we can maintain her email account and email activity for a $9.99/mo. fee. Is this correct?  If not, we will need a Cox contact to transfer her email address to our house account after disconnecting the internet service at the guest house.  Thanks for your help in advance.

Former Moderator

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7.1K Messages

10 years ago

@Philly

It shouldn't be a problem to move the email address from one account to another so long as the account you're moving it to hasn't reached the 10 account limit.  Because the accounts are in different names you'll probably want to call together so you can each authenticate your access to both accounts and grant permission for support to move the address.

New Contributor II

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9 Messages

10 years ago

Thanks Chris.....Who do we contact at Cox to move the email address? The normal customer service people or technical support?

Former Moderator

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7.1K Messages

10 years ago

@Philly

This would be a function of technical (internet) support.  They're open 24/7/365.

New Contributor II

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9 Messages

9 years ago

If we put our internet service on "seasonal hold" will email still be active?  What are the ground rules for putting internet service on seasonal hold?  Thanks

Moderator

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833 Messages

9 years ago

Hi Philly, 

You will still have access to your Cox email account while on Seasonal. A service can be in seasonal status for no longer than nine months within a calendar year and must remain Seasonal for a minimum of 30 days. A service can be placed on seasonal no more than twice in a calendar year, with a minimum of 30 days of regular billing in between.


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