New Contributor
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3 Messages
DVR not recording, On Demand working intermittently
I attempted to access my DVR list and On Demand today, and neither is working correctly. My DVR list allows me to browse shows I had set to record, but it hasn't recorded anything new in about two weeks. It also shows the DVR as being 100% empty, and will not play any shows I had previously recorded. The last recording my DVR made was on Oct 21st, however I have series set to record previously and after that date which have not recorded. I then attempted to access the shows via On Demand, but got errors saying Cox could not deliver the content right now and to try again later. I did, it was still broken. A third time had On Demand work for me, however I don't have time to watch what I wanted now, nor will I for at least a week. The DVR errors continue and there is no error actually passed just a failure to launch any recording, or record any programs. I have done the old reset the box with a power cycle and unplugging the cord, so there is no further troubleshooting I can do on my end.
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Domino
Valued Contributor III
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2.8K Messages
Are you saying it fails to record ALL recordings (including individually scheduled programs), or just series recordings? What model DVR is it, and what IPG/firmware are you using? Passport? Contour?
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RandomCustomer
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3 Messages
It will not record anything, it will not play anything, it says the hard drive is empty. The system is a Cisco box with Cisco firmware and the menus have Contour branding.
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Lost_Again
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5 Messages
I am having the same problem. One of our DVRs records, but the main one does not. I did the power cycle and this time it showed us as ER:55 and then started counting on the box front and making weird noises. I unplugged for a while but this is one of the MANY times I've had to reset and it will record a show or two and then a day later go out again.
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Domino
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Go to the channel grid. Highlight "Supergirl" Saturday 10/31 at 8pm. Press "Select." Select "Record." Select "Record This Program." Select "Until I Delete." Press "B"
Now go back to the channel grid. Does "Supergirl" have a red circle with a check-mark? Does it show up in "Scheduled Recordings"?
[BTW, the Cisco DVR has a model number on the front panel.]
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RandomCustomer
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Didn't do it with Supergirl but I did it with another show. The guide says it will record (red circle-check), the red record light comes on, but the show either does not register in the list, or will not play. Either way the HDD shows as empty.
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Domino
Valued Contributor III
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2.8K Messages
When you programmed the show, and the red circle/check appeared in the grid, did the program show up in the "Scheduled Recordings" window? [DVR LIST -> Scheduled Recordings] (This is BEFORE it is due to be recorded.)
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