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New Contributor
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Dvr issues! Please help
Hi! Been a cox customer for over 7 years! I've been having some issues with my dvr box lately. This is the 3rd one in 3 months. I just don't know what's wrong. My box will work great for a couple of weeks and then it will gradually stop. First I won't be able to search under the guide. Then my on demand won't work at all. And lastly, my scheduled recordings will record but immediately have an hour glass by them (with zero saved shows recorded) and delete immediately before I can even watch them. It will say that there is no more available space but literally have ZERO recorded shows! Please help, any ideas will be greatly appreciated as my husband just wants to switch providers because this is the third box and nothing is fixing it. We've had someone even come out and they just switched out the boxes.
ChrisL
Former Moderator
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Domino
Valued Contributor III
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DVR model being used? IPG being used?
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Mleigh67
New Contributor
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Yes we did have someone come out and it fixed the problem for 2 weeks and then it started again. Thinking maybe I need to have someone come out again maybe?
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Health_Edge
+5 more
Valued Contributor III
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The first 2 issue sounds like a signal problem, specfically with the frequency that the box uses to communicate with Cox. Its possible that same problem might make the DVR software on the box mess up, but I doubt it.
Perhaps there also a 2nd problem, like where the box is being placed? It should be some place cool and with open air, and not close to any large electronics. I remeber some one a forum having a issue because their box was on top of their subwoofer which had a large transformer (think cellphone next to microwave) in it.
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ChrisL
Former Moderator
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