Fliperache's profile

New Contributor

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3 Messages

Closed

Drop Internet

I have a SB5120 Modem, do I need to upgrade?   I've been having problems with the internet as of late.  All of the lights show up except the last green light.

Valued Contributor III

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4.2K Messages

The last light is for standby, so that will only come on when you press the standby(pause) button on top. Do you mean when the problem happens all the lights stay green? If so then at the very least the modem isn't detecting any problem bad enough to reboot. What do you have to do to fix the internet, or does it fix itself?

New Contributor

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3 Messages

The online light just kept blinking all day. My old modem was a SB5120 with 2.0 do I need to upgrade it ? I ended just buying a new modem.

Valued Contributor III

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4.2K Messages

Oh, so you meant the last green light. I thought you meant the last light of all the lights. Did the new modem end up fixing the problem?

New Contributor

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3 Messages

Yes, the new modem ended up fixing the problem.  I think the one I had was old and no longer was able to receive signal.

Former Moderator

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7.1K Messages

The modem upgrade was a good idea however I do still show very poor signal levels being reported.  If you continue to have problems it may be necessary for a technician to come out and troubleshoot further.