drop connection at the same time

"i downgraded my tv services about 2 years ago."

Can you define the downgrade? I ask because if you got rid of the boxes, they may have put a high pass filter on your line which cause some people problems. If you canceled TV service, there is another filter too which might be able to be removed if your area has gone encrypted. 

" the connection drops and it continues dropping for the next hours every "

Can you explain by what you mean by "drop"? Are you seeing the lights on the modem change? Packet loss? Also what modem/gateway/router do you have?

"no spliters and im hoping today the tech will replace the filter once again. "

No splitters from the pole to the modem? How do you have any cable service at all then? Also, what filter? One of the ones I mentioned above? If so, do you know what kind? Here are some pictures of different kinds.

downgrade from full package to just basic. They have change the filters several times. yesterday they put a only data filter 

when I say drops yes the modem (motorola SB6183) reboots (lights start flashing) 

when I said splitters i mean the ones in the house to route wires to rooms around the house. modem is hooked to the main line only.

tech didnt find solve nor find the problem yesterday. he just said "if you keep having issues give us a call"

jc723 said:
yesterday they put a only data filter 

jc723 said:
when I said splitters i mean the ones in the house to route wires to rooms around the house. modem is hooked to the main line only.

I am still confused. So you downgraded to "Basic only". But then why put on a data only filter? Won't that block the cable signal? Also, if you have cable signal going to TVs in your house, how can the modem be hooked to the main line without a splitter. Do you have 2 cable lines going from the street to your house?

Also, is your area encrypted? Another words, do you need cable boxes for each TV? 

jc723 said:
tech didnt find solve nor find the problem yesterday

Was he a Cox Technician or Contractor. If his truck had a sticker saying Cox, it's a contractor. If Cox is painted over the entire truck, it's a Cox technician. Did he check the signal with a hand held meter about the size of a shoe? 

Looking at Goleta through Google maps I see a lot of messy wiring on the poles. Do you live in a single dwelling house? Apartment? Etc?

im sorry i got you confused.. but thanks for the replies. 

at first I did downgraded to basic. But I just canceled the tv 3 days ago. so no more tv service 

When i had full tv package i did have to have boxes in each room. That was years ago so Im not sure now. With basic I didnt need boxes.

The thing is that most of the time when the technician show up im at work. but from the two times that i have been there, it seems that they are contractors. just sticker on their vehicles. 

i live in a condo. there is 4 condos in a building. total of 3 buildings in the entire property. 

jc723 said:
so no more tv service 

Is your area encrypted? If so, ask for them to take off the filter, since it won't be needed anymore. The filter is there to block you from getting cable channels your not paying for, but once they go encrypted, and you won't be able to see TV without a box, it won't matter what signal they send you, so the filter won't be needed. 

jc723 said:
there is 4 condos in a building. total of 3 buildings in the entire property.

Do you know how the cable gets around the different buildings, and once to a building, how it gets to each Condo? I think the problem is either where the line splits between the buildings, or in your buildings maintence room where all the coaxial stuff is kept. Do you know of any such rooms or Cox equipment on the property? 

each building has its on (locked) box outside and thats where cox connection comes in. And no i dont know how it gets to each building before the box. 

ok so my area its not encrypted

yes technicians been here several times without resolving the issue

its seems cable comes underground to the box at each building 

equipment problem? like the modem? its brand new.. 

one tech did have some sort of meter and he said all the numbers were good.. however at that very moment my speeds were good like they should be.. so he couldnt pinpoint the issue either 

jc723 said:
ok so my area its not encrypted

When that changes, ask them to remove the filter. 

jc723 said:
equipment problem? like the modem? its brand new.. 

No, not any equipment of yours, but of Cox's. My guess is what ever equipment (amp?) is in that box needs to be adjusted or maybe they are pushing it too hard to handle all the condos. When ever I see great signal and high DS SNR but with packet loss (uncorrectables) first thing I think of is apartment complex of some kind. Thats why I asked the question. 

I would also try to get in touch with your Condo's maintence person, if you have one. First, see if he knows if any of the other condos have been having problems. Second, see if he can tell you anything about the wiring or where he suspects the problem is. Could be some condo own equipment between that box outside and your modem that is being overlooked. I am just spitt balling though. Hopefully it gives you some leads.

a little help to understand these events please... what do they mean?

I have same situation, almost every night pass 11  PM - 

I think COX is doing something from their end - I ran SPEED TEST

and this is what i got:

(Tech support was trying to help thinking it was my computer, modem , etc) its been happening for over 6 months.

First I though it was NETFLIX, or my Sony blu-ray player.

And this is my SPEED TEST in the morning,...(weird when i'm about to go to work)

so internet is FAST when I'm not @ home!

Yes. Same here. Usually 6-7 pm then Midnight. Almost everyday now. Bought New Modem from COX (yeah sukerpunched by them) didn't help. New WiFi router (works great, fast and reliable no issues there).  COX simply goes down almost every night around the same time. The automated system reboots it or I just wait an hour and you can see the stupid COX sold Cisco modem trying to connect again and again and again until it finally makes it. If I had another choice I would dump this service in a heartbeat.