Upsetnewcustome's profile

New Contributor

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2 Messages

Sunday, December 20th, 2015 1:37 AM

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downgrade within 30 days of activation

I just got Cox bronze bundle $99.99 / mt  which included an extra $9.99 for phone FCC fees monthly. When I called them after the first 10 days of service and wanted to downgrade to the Contour TV/Internet only for $89.99, I was told I was on a promotion price and if i downgraded, I would lose the promotion and the new price for just TV/Internet would be $164 / mt and not $89.99 / mt!!! I was so pissed as SALES lied to me and told when i got service that I had 30 days to downgrade/upgrade if I was not happy. Nobody told me I would lose my promotion bundle and have to pay extra. Now I am stuck with phone and HBO since I do not need it?? Has anyone else had this problem with Cox? I have read countless of issues and bad customer service with Cox but there is nobody else in Southern California I could use and I feel Cox is screwing with its new customers. Please help me if anyone feels I can do something here. Thanks!

Contributor III

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625 Messages

10 years ago

The Cox Support Forums are for customers to discuss technical topics related to Cox services with other customers. If you need help with billing or other account specific issues, please reach out to Cox on Twitter at @coxhelp, visit them on Facebook, or email them at cox.help@cox.com

Moderator

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4.3K Messages

10 years ago

No wonder you're upset! This is not the experience we want for our new customers, and I truly apologize. So that I can take a closer look at the options available for you, please email my team at Cox.Help@cox.com. Include a link to this post, plus your full name and address. Thanks for reaching out to us through the Cox Forums!

New Contributor

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2 Messages

10 years ago

Hello Becky K, I emailed you all the information you requested. Please help get this resolved for me. Thank you

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