New Contributor
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2 Messages
Does Cox ever actually issue a refund, or do they just wait for people to stop asking?
I've been waiting for a refund since June of 2011.
I have spoke with customer service many times.
They always say that all they can do is pass the message along to the credit department. I'm not allowed to actually talk to the credit department. This makes for a great system for them where they can say they are handling my request, while never actually doing anything or sending me a refund.
The first calls were always answered with - oh, we haven't heard back from them.
In December, they started a new twist. After numerous phone calls, NOW they are saying that I cashed the check and that I cashed it months ago. I didn't, and it was never received. So, I requested that they send me proof that I cashed the check (simple, right - just show me the check with my signature on it). They said they would do that. This was over a month ago. And, not surprisingly, I have still not received any proof of a check being cashed, or sent.
So, I guess my next step is a regulatory agency to complain of fraud and a letter to the BBB complaining about fraud, but figured it was worth one last effort here.
Do NOT suggest I call customer service. If you want me to call someone, tell me how I can actually talk to someone in the credit department.
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Accepted Solution
barts185
New Contributor
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2 Messages
I need to apologize.
This was a misunderstanding on my part.
While the inability of Cox phone customer service to get me the information is something which should be changed, the fact is that the refund was issued on time and the people here on the forum were great at getting me the information I requested.
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Katie
New Contributor
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13 Messages
barts185,
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Rich
New Contributor
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7 Messages
Customer service is worthless, my internet was out for 12 hours and they could not help me. Nor has Cox every give me a refund for the days my TVs have been out. All they care about is the profits they make, to [MODERATED] with the customers.
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Rich
New Contributor
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7 Messages
2 years ago, I stopped TV service cause it was so bad, and had many service calls. I returned my cable box back to the store. Yet Cox cable billed my 3 weeks beyond when my cable TV was disconnected and the box returned. When I called them, they said they determine when my disconnect is. This is what we call customer service?
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ChrisB
Community Manager
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139 Messages
Hello Rich,
We'd like to address the issues you've had and work to get them resolved. I'll try sending you an email as well.
Thanks,
Chris B
Cox Forums Team
Learn more at Cox.com Help / Support
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general
New Contributor
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4 Messages
I don't believe Cox believes in refunds. See my post "impossible to change Primary ... Now no refund?"
Charmagne
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jenave12
New Contributor
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4 Messages
Do it! Cox is not one bit concerned with customer complaints! They must be "trained" to be deceptive and to make sure any REAL problem a customer experiences doesn't compute on their end...it's always the customer at fault! NEVER call in your complaint because they don't note that you have done so when they know the customer followed all the bogus methods of repair, had to call in a tech, and tech finds it to be a Cox-related problem. YOU WON'T BELIEVE THIS...my history of technical calls to Cox showed NO recent calls when there was. Then, an appt with tech was made, tech was late of course and was contracted help on top of that! Not only did tech not solve my orig problem, he caused me to lose ALL cable tv rather than simply on-demand issues, but he took off before discovered by me. 5 mins later, I placed call to cox to see if tech would return quickly as cable service was HUGE NEED for me later that nite due to college team playing in Sugar Bowl championship. Well, cox stated a tech was never at my house because I had cancelled the appt on the day before. WHAT? I CONFIRMED THAT APPT THRU THEIR AUTOMATIC PHONE RECORDING GENERATED TO ME JUST THE DAY BEFORE!! AND, WHO WAS JUST AT MY HOUSE THEN? To alleviate future communication probs, I tried online chat so I could print conversation for proof.. Foreign dialect showed greatly even thru writing, and still got denials that I ever had tech at my house! Oh yeah, I am a customer who pays cox over $200 per month, and have been with them over 16 yrs! My only mistake in this has been continued service...working on that now though! I can't even bundle services that would save me $70/mo and offer the ultimate pkg on evythg because I have existing services! They're nuts; guess they'd rather lose the $200+ altogether as opposed to saving lontime loyal customer some money! Let's see what they'll do once City provides services to our town soon! I KNOW what I will do!
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Diane
New Contributor
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1 Message
Filing a complaint on the Corporation Commission website for your state is the best way to get a response. I have a complaint filed right now and they take any complaint seriously.
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