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1 Message
Does Cox block internet because of DropBox?
I have recently purchased a Dropbox (1tb) cloud share and have started to upload family pictures to it for sorting/organization. Each time I add a bunch of photos to Dropbox (no less than 50mb, no more than 100mb at a time) my internet starts the sync just fine and then all of the sudden it completely shuts down (remote access lost, local access to internet lost) and requires the modem to get restarted. This ONLY happens when uploading large amounts to dropbox. I have tested this 10-15 times (over several weeks) and each time exact same results. Upload starts... suddenly the whole house is no longer able to access the internet, it is 100% down, not just slow due to bandwidth speeds, I am on the 50/5 plan, running the latest Docsis 3 modem and a 2 month old Netgear router, and am wondering why Cox / DropBox has this effect each time. Is cloud backup and or sharing against the account rules??
cwhite42
New Contributor
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4 Messages
10 years ago
just wondering have you tried uploading smaller batches of photos try a 10mb batch
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AllenP
Valued Contributor
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1.7K Messages
10 years ago
I have an SB6180 modem, a Netgear Nighthawk r6700 router and use dropbox regularly with the same Cox internet plan, no issues here. Sunday I uploaded 2 dozen pictures totaling 120MB without problems. I think your have a unique problem, not a case where Cox is blocking access to dropbox or something. Have you tried connecting directly wired to the modem and see if that one device still looses connection? What model modem and router do you have? First we have to isolate the problem to either the modem/cable line or the router, testing wired will help.
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Becky
Moderator
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4.3K Messages
10 years ago
I think both of the above suggestions have merit. Cox isn't blocking Dropbox, but your issue definitely deserves more troubleshooting. I suggest trying to upload a smaller batch of files at a time where no one else in your home is online. If you experience another issue, connect your PC directly to your modem, reset the modem, and try to upload another small batch of files. Taking the router temporarily out of the picture may help us isolate the problem.
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