arodlinux's profile

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DNS Hijacking

Is there is a way to have Cox stop DNS hijacking? I have choose to use a different dns servers than those provided by Cox, but Cox still hijacking my connection. Do I need to call customer service? Have you had that problem before?

Valued Contributor

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1.7K Messages

How are you setting your DNS servers? In the dhcp server of your router? I use either Google or OpenDNS and haven't had a problem. Never use Cox DNS.

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After the initial setup I access my modem/router and change the DNS server setting to either OpenDNS and Google Public DNS. Then I started noticing that some of the website that should be block are not blocked. That is when using network tools like ping and traceroute I noticed that even my modem setting has not be "change" the connection is hijacked to use cox dns servers.

Valued Contributor II

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2.8K Messages

What model gateway do you have?

New Contributor

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70 Messages

I suggest you to disable enhanced error results

New Contributor

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1 Message

how were you able to find your router login information?

Valued Contributor

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1.7K Messages

Dubh00 said:

how were you able to find your router login information?

Depends on the model router/gateway you have. Please post your model and we should be able to get the defaults for you.

Contributor II

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319 Messages

It sounds like you have figured out already how to resolve the issue:

After the initial setup I access my modem/router and change the DNS server setting to either OpenDNS and Google Public DNS. Then I started noticing that some of the website that should be block are not blocked. That is when using network tools like ping and traceroute I noticed that even my modem setting has not be "change" the connection is hijacked to use cox dns servers.

Essentially, Cox has implemented a module in their DNS servers that redirects you to a sponsored search page instead of giving you a straight DNS error.  For a significant portion of their customer base (at least that's the story and they are sticking to it) this 'enhancement' helps when they've accidentally mis-spelled a website address.

So, to disable it, I do recommend using the Google Open DNS servers at 8.8.8.8 and 8.8.4.4.

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I have set up the DNS. However, it might not be right. If the DNS is as follows, what else to try?

Internet Status

All of your Internet connection details are displayed on this page.



Connection TypeDHCP Client
Physical Link to WANConnected
Connection to InternetConnected
DHCP IP Address   
Connection Up Time2 Day 21 Hour 10 Min 35 Sec
MAC Address00:98:b9:0b:a8:20
IP Address68.107.22.202
Subnet Mask255.255.252.0
Default Gateway68.107.32.1
Primary DNS Server8.8.8.8
Secondary DNS Server8.8.4.4

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