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Discontinuing Raycom Channels (KOLD and ME TV)
How do I let someone know how displeased I am about the issue that will cause customers to be unable to view ME TV and KOLD TV after midnite tonite, 12/31/12. I have been a customer for over 15 years and pay quite a bit to be able to watch the channels I pay for and wish to see. ME TV is a staple in our household and we are very upset that it will no longer be available after tonite. I would hate to do it, but this issue is important enough to us that we are discussing cancelling our whole home bundle account that we have had for so long, and taking our business to another carrier that is more concerned with their customers viewing wishes and will give us the channels we want to view. It is unfair of Cox to discontinue these channels with little or no regard to the wishes of the customers that pay for the channels. This is simple unacceptable and we wont take this. If Cox can't put the wishes of their customers as their top priority then I, as one of those customers, will be forced to move all my services and my account of over 15 years, to another carrier that will treat their customers as they deserve to be treated. My account is not one of those cheaper bundle packages and I would hope that Cox would care about providing me with the service that I deserve and pay for. Discontinuing the Raycom channels would not be giving me what I pay for and what I wish to receive as a paying customer. This issue demonstrates that Cox really is not interested in providing their customers with the service they claim is their top priority. This is not good customer service and is not putting the concerns and preferences of their customers first.
Respectfully,
Lv2bRomanced