We only use IP addresses on our internal network to route the call. The telephony modem outputs digital and analog signals for the service to work inside the home and with your equipment. Are you having a technical issue?
I live in a condo community. My phone is Cox hard-wired. My neighbor is VOIP. She didn't ask for it, but the modem goes out all the time leaving her without phone, internet, or TV. When we called tech support they said Cox doesn't use "land-line" any longer, only VOIP & mine must be outdated. As soon as I have trouble with mine they'll replace it with VOIP. I wondered if that was true!
The main difference are the phone modems are connected to phone outlets inside, while the old analog modems were outside. This means inside modems are prone to any inside wiring issues that may have been occurring. Just like any modem they need proper signal levels or they will have problems.
Also, as long as you have a punch block, and your outlets aren't installed in series, you can connect the modem direct to that punchblock and then your outlets work just like they did with analog.
Not a matter of Cox taking a step backwards. The industry on a whole changed. Normal circuit switch technology requires a battery backup just like packet switch (VOIP). The main difference is the battery for circuit is out on the pole, while for VOIP, its in the modem itself. However if something happened enough to turn off the electricity, chances are they hit the cable/telephone lines too, so it really doesn't matter IMO.
StephanieA
Former Moderator
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1.9K Messages
11 years ago
We only use IP addresses on our internal network to route the call. The telephony modem outputs digital and analog signals for the service to work inside the home and with your equipment. Are you having a technical issue?
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ceegee16
New Contributor
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6 Messages
11 years ago
I live in a condo community. My phone is Cox hard-wired. My neighbor is VOIP. She didn't ask for it, but the modem goes out all the time leaving her without phone, internet, or TV. When we called tech support they said Cox doesn't use "land-line" any longer, only VOIP & mine must be outdated. As soon as I have trouble with mine they'll replace it with VOIP. I wondered if that was true!
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wees41
Contributor II
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699 Messages
11 years ago
Cox Voip is a phone modem just plugged into the phone outlet.
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
The main difference are the phone modems are connected to phone outlets inside, while the old analog modems were outside. This means inside modems are prone to any inside wiring issues that may have been occurring. Just like any modem they need proper signal levels or they will have problems.
Also, as long as you have a punch block, and your outlets aren't installed in series, you can connect the modem direct to that punchblock and then your outlets work just like they did with analog.
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ceegee16
New Contributor
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6 Messages
11 years ago
What happens in an electrical outage? My landline will work, but her VOIP will not. I think Cox has taken a step backward!
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Not a matter of Cox taking a step backwards. The industry on a whole changed. Normal circuit switch technology requires a battery backup just like packet switch (VOIP). The main difference is the battery for circuit is out on the pole, while for VOIP, its in the modem itself. However if something happened enough to turn off the electricity, chances are they hit the cable/telephone lines too, so it really doesn't matter IMO.
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wees41
Contributor II
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699 Messages
11 years ago
cox used to give back up batteries for the phone modem, but no longer do.
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