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17 Messages
DHCP FAILED Discover sent, no offer received T3 Unicast Ranging Received Abort Response - initializing
Sep 03 2016 09:59:53 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
Sep 03 2016 09:59:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
Jan 01 1970 00:09:57 5-Warning D04.1 ToD request sent - No Response received;C
Jan 01 1970 00:08:58 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62
Jan 01 1970 00:08:58 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing M
Jan 01 1970 00:08:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94
Jan 01 1970 00:08:23 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;C
Jan 01 1970 00:07:51 3-Critical R02.0 No Ranging Response received - T3 time-out;C
Jan 01 1970 00:07:07 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing
Jan 01 1970 00:06:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-
Jan 01 1970 00:06:04 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 00:05:58 3-Critical R02.0 No Ranging Response received - T3 time-out;C
Jan 01 1970 00:05:12 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 00:04:53 3-Critical R02.0 No Ranging Response received - T3 time-out;
Jan 01 1970 00:04:41 3-Critical D02.0 DHCP FAILED - Request sent, No response;CM-
Jan 01 1970 00:04:22 3-Critical R02.0 No Ranging Response received - T3 time-out;
Jan 01 1970 00:04:08 3-Critical D02.0 DHCP FAILED - Request sent, No response;CM-.0;
Jan 01 1970 00:03:04 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-;
Jan 01 1970 00:03:04 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MA
Jan 01 1970 00:02:57 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-M
after some troubleshooting reset router and modem to factory default tried old worn out modem that gets hot and losses connection after a while reset it to factory default too same thing happens have the modem connected directly to my pc right now still same old thing same problem as before the factory reset on both modems and router must have took 1 hour for it to get past Establish IP Connectivity using DHCP going to restart pc to see what happens hope i can reconnect to the internet even if its so slow and very unstable
| Channel ID | 121 | 122 | 123 | 124 | 129 | 130 | 131 | 132 | |
| Frequency | 771000000 Hz | 777000000 Hz | 783000000 Hz | 789000000 Hz | 819000000 Hz | 825000000 Hz | 831000000 Hz | 837000000 Hz | |
| Signal to Noise Ratio | 35 dB | 35 dB | 35 dB | 34 dB | 33 dB | 33 dB | 33 dB | 33 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
6 dBmV | 6 dBmV | 6 dBmV | 6 dBmV | 7 dBmV | 7 dBmV | 7 dBmV | 6 dBmV |
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 2 | 1 | 3 | 4 |
| Frequency | 26500000 Hz | 21600000 Hz | 33000000 Hz | 37900000 Hz |
| Ranging Service ID | 34 | 34 | 34 | 34 |
| Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec |
| Power Level | 42 dBmV | 40 dBmV | 43 dBmV | 44 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 121 | 122 | 123 | 124 | 129 | 130 | 131 | 132 |
| Total Unerrored Codewords | 255285074 | 254228373 | 254211127 | 254219576 | 254201612 | 254202863 | 254203679 | 254204733 |
| Total Correctable Codewords | 0 | 0 | 0 | 0 | 47 | 45 | 54 | 79 |
| Total Uncorrectable Codewords | 1345 | 1359 | 1338 | 1407 | 1542 | 1338 | 1578 | 1557 |
infinatis1
New Contributor
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17 Messages
9 years ago
eh
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EdwardH
Valued Contributor
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755 Messages
9 years ago
---
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infinatis1
New Contributor
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17 Messages
9 years ago
they flash as they go down the one before the last one flashes and the last light goes off and the whole process repeats and takes a few hours to work right went down again last night
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DustinP
Moderator
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1.1K Messages
9 years ago
You had mentioned a splitter. Is this inside the home between the wall and the modem? Are you able to bypass the splitter and have a direct line to the Modem and report the findings?
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infinatis1
New Contributor
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17 Messages
9 years ago
tried different splitters and tried bypassing the inside splitter problem went away for a little while after i put it back like it used to but the problem just keeps coming back got a new modem arris sb6183 to see if a brand new modem would fix the problem did all the steps waited for the ativation page to open like it did a few years ago when i opened a browser nothing happened so i entered the link my self didnt work hooked the current modem back up went back to the website just cox oops ** went i put the new modems info in dont want to call the will charge to activate it you hook it up they just sit in their work space hit a few buttens charge you $50.00 to activate it
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DerrickW
Valued Contributor
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1.2K Messages
9 years ago
We can added the modem to the account for you, there is no charge to do that. Please send an email including the modem info (manufacturer & model), along with the name and address listed on the account.
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infinatis1
New Contributor
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17 Messages
9 years ago
today
Sep 11 2016 10:22:06 5-Warning B301.2 Auth Reject - No Information;CM-MAC
Sep 11 2016 10:20:37 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
Sep 11 2016 10:20:37 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
Sep 11 2016 10:20:07 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 10:20:07 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 10:19:38 3-Critical I02.0 REG RSP not received;CM-MAC=
Sep 11 2016 10:19:38 4-Error I271.0 T6 Timeout and retries exceeded;CM-MAC=
Sep 11 2016 10:19:32 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 10:19:32 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC
Sep 11 2016 10:19:24 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=
Sep 11 2016 10:19:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=
Jan 01 1970 05:54:13 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Jan 01 1970 05:53:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Jan 01 1970 05:53:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 05:53:13 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Jan 01 1970 05:51:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Jan 01 1970 05:51:42 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Jan 01 1970 05:51:20 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Jan 01 1970 05:48:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=9
Jan 01 1970 05:48:29 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
signal 9/11/2016 1:42pm
[3] 64QAM
[3] 64QAM
[3] 64QAM
[3] 64QAM
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infinatis1
New Contributor
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17 Messages
9 years ago
last night/morning
Jan 01 1970 00:00:54 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=
Sep 11 2016 04:23:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 04:23:52 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:23:06 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 11 2016 04:22:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 04:22:18 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:21:31 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 11 2016 04:20:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 04:20:39 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:19:57 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 11 2016 04:18:59 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:18:32 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 11 2016 04:17:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;
Sep 11 2016 04:17:47 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:17:06 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 04:17:06 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:16:48 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 04:16:47 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 11 2016 04:16:15 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Downstream Bonding Channel Value
Channel ID 121
Frequency 771000000 Hz
Signal to Noise Ratio 32 dB
Downstream Modulation QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
8 dBmV
Upstream Bonding Channel Value
Channel ID 3
Frequency 33000000 Hz
Ranging Service ID n/a
Symbol Rate 5.120 Msym/sec
Power Level 41 dBmV
Upstream Modulation [3] 16QAM
[3] 64QAM
Ranging Status Continue
Signal Stats (Codewords) Bonding Channel Value
Channel ID 121
Total Unerrored Codewords 251489
Total Correctable Codewords 0
Total Uncorrectable Codewords 1462
13hours ago
2016 00:01:20 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 11 2016 00:00:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 11 2016 00:00:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:59:57 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:59:56 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:59:37 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:59:37 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:59:03 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:59:03 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:58:14 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 10 2016 23:56:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:56:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:56:27 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 10 2016 23:55:43 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:55:42 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:55:39 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 10 2016 23:55:05 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=
Sep 10 2016 23:54:51 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Sep 10 2016 23:53:03 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=
Sep 10 2016 23:52:34 3-Critical D01.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=
Channel ID
Frequency
Signal to Noise Ratio
Downstream Modulation
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Bonding Channel Value
Channel ID
Frequency
Ranging Service ID
Symbol Rate
Power Level
Upstream Modulation
Ranging Status
Signal Stats (Codewords) Bonding Channel Value
Channel ID
Total Unerrored Codewords
Total Correctable Codewords
Total Uncorrectable Codewords
DOCSIS Downstream Channel Acquisition Done
DOCSIS Ranging Done
Establish IP Connectivity using DHCP In Progress
Establish Time Of Day Done
Transfer Operational Parameters through TFTP Done
Register Connection Failed
Cable Modem Status Offline
Initialize Baseline Privacy Not started
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DerrickW
Valued Contributor
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1.2K Messages
9 years ago
0
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infinatis1
New Contributor
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17 Messages
9 years ago
yup its the old one it started doing somthing diffrent wantted to see what was going on just the same thing i guess i have to use the cox account email right
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infinatis1
New Contributor
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17 Messages
9 years ago
Very sick dad just told me the TV has been going out at night and morning the same time the internet goes out at now its just very slow and unstable during the days this started happening after you worked on the lines near the highway or its the same old problem we have every so often so it has to be on your end i did see the TV artifact today.
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No_More_Cable_B
New Contributor
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356 Messages
9 years ago
No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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infinatis1
New Contributor
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17 Messages
9 years ago
Had mom call got a appointment setup for yesterday they never showed up so she called again they said they came into my home installed a NEW modem so she called again after awhile this time they said they where outside my home so i checked the wires nothing was touched might get billed for work that was not done and a new modem i'm going to move my money to my cards vault so cox can't take anything internet still unstable guess what went down again okay money in they vault so cox can't steal from me need to see what internet plans AT&T has and maybe TV don't want the TV part but boss does only helpful part of cox support seems to be you guys on the forums eta on when this will work right because phone support really pissed my mom off it was funny to see they are stupid as usual so when is it going to get fixed got another appointment for Monday or will i get billed for another new modem i didn't authorised which is not cool at all well they said the came into my home installed a brand new modem so i guess going to get billed for one right internet hasn't been up for long need to see what AT&T has instead of having money stolen from cox because this is ** really i had one of you people activate a modem for me that i installed i know that for sure and trouble shooting more then one time so yup cox forums support is the only smart ones it seems yup they are stating to think this problem will never get fixed was told to hold off on the FCC complaint might end up filing a complaint to the BBB too billed for a brand new modem came into my house installed a new modem problem solved such *** **
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ChrisL
Former Moderator
•
7.1K Messages
9 years ago
I'm seeing lots of packet loss when I check the modem from this end. It may be time to see about rescheduling that service visit for a tech to come troubleshoot further.
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infinatis1
New Contributor
•
17 Messages
9 years ago
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ping www.googe.com
Pinging www.googe.com [159.203.152.145] with 32 bytes of data:
Reply from 159.203.152.145: bytes=32 time=63ms TTL=56
Reply from 159.203.152.145: bytes=32 time=63ms TTL=56
Request timed out.
Reply from 159.203.152.145: bytes=32 time=57ms TTL=56
Ping statistics for 159.203.152.145:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 63ms, Average = 61ms
12:00AM internet will go out for 12 hours don't think i am the only one having problems in my area
C:\WINDOWS\system32>ping youtube.com
Pinging youtube.com [216.58.218.142] with 32 bytes of data:
Reply from 216.58.218.142: bytes=32 time=21ms TTL=57
Reply from 216.58.218.142: bytes=32 time=21ms TTL=57
Request timed out.
Reply from 216.58.218.142: bytes=32 time=23ms TTL=57
Ping statistics for 216.58.218.142:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 23ms, Average = 21ms
12:32AM
C:\WINDOWS\system32>ping www.evga.com
Pinging e8581.g.akamaiedge.net [23.204.17.173] with 32 bytes of data:
Request timed out.
Reply from 23.204.17.173: bytes=32 time=28ms TTL=59
Reply from 23.204.17.173: bytes=32 time=31ms TTL=59
Reply from 23.204.17.173: bytes=32 time=25ms TTL=59
Ping statistics for 23.204.17.173:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 31ms, Average = 28ms
12:43AM
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