Data Usage Meter

More info: I just noticed that none of the drop-downs work.  Changing to monthly or previous still comes back to daily - graph - current.

I am having the same difficulty. The list function is what I use and it is unavailable. When will it be operating properly again? 

Just got off Cox chat about this issue, as with all their tech....they wanted me to use IE instead of  Chrome (because they are aware that "Chrome has trouble with the website"), clear my cache...yadda yadda,,,but it did not matter...it still doesn't show past use. I then asked them to confirm the issue on their end....but support cannot access the page (!?!).

So they are "aware" now and the issue was "escalated"....

Does Cox not monitor their forum, then?  I thought just putting the issue here would get their attention (the issue is not so important to me that I was ready to make a call ... yet).  If they don't monitor their forum ... what's the point in having them?  Just wondering.

Whatever the problem is, it has not been corrected yet and continues into its 4th day.

Well, TiffanyR, I would email you if I could figure out how, but I can't figure out how.  I guess I'll just have to hope that you stumble across this tread again to see this update. 

In any event, there is no "error page" to send you a screen shot of.  As I said in the original post(s), it just doesn't work.  It shows the  Daily - Graph - Current no matter what I select in the drop-downs.  My Java is current and I've now tested it on 2 different computers and 3 different browsers with no difference.

According to GT (above) Cox support was made aware of this yesterday, so maybe they are working on it?

I must say, though, that I am not very impressed with the moderation of the forums in that it took over 28 hours for a Cox moderator to respond, and then the moderator apparently didn't even read through the post and actually test the issue to try to duplicate it, but instead threw out the standard "clear your cache, cookies, history" blather.  From my perspective, I've wasted more time on trying to make Cox aware of this problem than it is worth to me.  I can live without the feature.  Eventually a more important Cox customer with more time on their hands will complain and it will get fixed ... perhaps.

TiffanyR, what you suggest would be an exercise in futility and a waste of my time.  The problem is not related to my specific account.  two other people have commented on this tread with the same problem, and I just got off the phone with a friend who also has Cox and they get the same thing logged in to their account.  I can't imagine why you can't duplicate it (unless it is related to GT's post above.

Oh, and it's CBaker, not CBacker. 

CBaker said:
Does Cox not monitor their forum, then?

To be fair, I don't think this forum is meant for real time, dedicated support. They have 24/7 phone and online chat for that. I see this more as a community for users to help other users with the more unusual problems, like those that fall outside of the normal support. And to that end, I (as a normal customer) try to help out the best I can, but to be honest, there are too many people asking questions, and not enough people willing to stick around and help answer them. It seems like a very "Me, me, me, me, now, now, now" kind of place sometimes.  Also, with that in mind, the moderators have done what I see as their job very well; to moderate us users/customers. They probably have other more time sensitive positions at Cox and moderate here only on their off time. And with the big storm that hit the East/NE of US, I can personally understand why they have been very busy.

Anyway, if you want the inside scoop on the data meter, I personally think someone at Cox is purposely breaking it. Or is atleast not in a huge hurry to fix it when it breaks. That may sound like incompetence, but I see it more as maybe the Tech guys at Cox not liking the fact that there is a data cap at all, and maybe this is their way of not enforcing it? Think of it this way..with the meter broken..any warning sent to you about usage is kind of pointless.  Maybe Im being a unrealistic..maybe I am being a optimist. 

Health Edge, Thanks, but I did read the information on the purpose of the forum in the welcome post, and as stated before, if the issue had been of real-time importance to me I would have contacted support directly.  That said, I also believed the forum would be moderated, that it would take less than 24 hours for a moderator response, and that the response would be less dismissive than it was.  My goal in posting on this forum was to make Cox aware that there was a problem so they could look at it an fix it (this was apparently accomplished, at least partially, by ChrisL by submitting the issue for further research). 

On your "inside scoop" theory, I'm afraid it doesn't hold water: the meter does work, it's just the alternate display options for the data that isn't working.

CBaker said:
On your "inside scoop" theory, I'm afraid it doesn't hold water: the meter does work, it's just the alternate display options for the data that isn't working.

I think your opinion is based on incomplete data. This is not the first time the data meter has broken. I have seen it "break" and become fixed over 6 times now in the last year and a half. There have been many posts on the subject, both on this forum and others. It would be unusual for a tool to break in 6 separate ways, so I would think the issues to be related. 

Im not meaning to belittle your post in anyway though. You posted good data and made good points. I guess I just have a different perspective on the subject. You see something broken, and want it fixed, I see something broken, and want it to stay broken, so that Cox customers can't be held accountable to possibly unrealistic data caps. You obviously have the technical ability to monitor your traffic on your own, so I don't understand your desire for the tool to work. Is it principle? Do you think Cox has some alternative motive? I honestly don't understand. Could you explain?

@Cox - The view selection options have now been out of commission for a week.

@Health Edge - As I said, the inability to change the view on the data does not mean the meter isn't working, just that you can't change the view.  As to why it matters to me: it can be a useful feature at times (and not just for me) and if you have a feature on your web site (especially when you are a technology company) it should work.  So, while it is mostly a matter of principle it is also a matter of alerting Cox to make them aware that they have an issue that should be corrected.

I saw another thread that kind of related to this problem, but it was marked as resolved, even though I saw no resolution mentioned in the thread.