COX **

We strive to keep price increases to a minimum however ultimately as operating costs increase some of that cost ends up having to be passed to the consumer.  We do have price lock contract agreements which are offered by our sales team that can help minimize the impact of price increases.

Instead of using hyperbole, what service "got worse"?  What are "all the same problems"?  I'm not even trolling, I want to help out.  The next county over is controlled by TWC, and they are atrocious compared to Cox.

The new update Cox sent out recently is terrible.  Are you aware they shortened our recording time to 45 min.

This is a real step backwards.  I am a long time customer and I have 4 boxes an 3 of them are the new Motorola Black boxes with the larger hard drives.

Before you sent the new update we could leave the box on a channel and it would save 6 hrs of shows and when we get home we could rewind several hrs back but could only record the show on at the time.    NOT ANYMORE!!

 Do I need to switch to Direct TV or Dish?? 

I a 2 hr movie is on right now  and I have missed 1 hr of it but the channel has not changed for several Hrs. I use to be able to hit record anytime before the end of the movie and get the whole movie recorded.   Now it only saves 45MIN.

Also when I press pause or play my boxes do not respond as quickly as they use to. Sometimes it takes a minute to respond.

That is a real letdown..... CAN'T BELIEVE YOU WOULD CHARGE MORE AND TAKE AWAY FEATURES AT THE SAME TIME.

Please give us the old update back or fix this one. 

PLEASE LET ME KNOW IF I HAVE TO CHANGE SERVICE TO ANOTHER PROVIDER OR YOU ARE GOING TO FIX THIS

Thanks

Clif

What kind of service issues are you having? I'm happy to help get this resolved. I want your services to work just as I expect mine to when I get home.

Stephanie A
Cox Support Forum Moderator

clif-3 said:

The new update Cox sent out recently is terrible.  Are you aware they shortened our recording time to 45 min.

This is a real step backwards.  I am a long time customer and I have 4 boxes an 3 of them are the new Motorola Black boxes with the larger hard drives.

Before you sent the new update we could leave the box on a channel and it would save 6 hrs of shows and when we get home we could rewind several hrs back but could only record the show on at the time.    NOT ANYMORE!!

 Do I need to switch to Direct TV or Dish?? 

I a 2 hr movie is on right now  and I have missed 1 hr of it but the channel has not changed for several Hrs. I use to be able to hit record anytime before the end of the movie and get the whole movie recorded.   Now it only saves 45MIN.

Also when I press pause or play my boxes do not respond as quickly as they use to. Sometimes it takes a minute to respond.

That is a real letdown..... CAN'T BELIEVE YOU WOULD CHARGE MORE AND TAKE AWAY FEATURES AT THE SAME TIME.

Please give us the old update back or fix this one. 

PLEASE LET ME KNOW IF I HAVE TO CHANGE SERVICE TO ANOTHER PROVIDER OR YOU ARE GOING TO FIX THIS

Thanks

Clif

The feature you are looking for is still available; it just works a little differently. If you open the guide and hit record, the DVR will go back and record from the start of the show or for how long the tuner has been on that channel. If you simply hit record during the show, the DVR will start the recording at that instance.

A 2 minute power cycle should fix the lag time between the remote and the box. If not, do you have this lag on all the receivers? Can you verify the model number of your receiver and what type of remote you have?

Stephanie A
Cox Support Forum Moderator

If they would quit buying more and more buildings and increasing their employees, who don't know what they are doing they could quit increasing the prices. Just like they start charging for "900/976 call blocking" but still list it as free.

I think all the customers need to banned together and boycott COX or find an Attorney who is not afraid of losing their cable service and sue Cox for their illegal business practices.

For everyone that is for this reply and lets see what we can do. 

This was copied direct from COX'S own site.

You know what?  Why don't you take up this pioneering enterprise and call up a local attorney to "...sue Cox for their illegal business practices."?  Become the hero Cox customers need, but don't deserve! /s

It costs money to carry channels which channels like to charge more when the contracts are up.  All TV providers will have increases in prices just a matter of time. 

The fees for both Anonymous call blocking and for 900/976 blocking were raised to $0.99 per month as of the January billing period in your area.

The website did initially mistakenly state the service was free as the "free features" link was overlooked during the rate change updates to the site in January. We apologize for this oversight however the misinformation will be removed as quickly as possible.

 Our records inidcate you contacted our offices and were informed of the accurate rates.  

The website error has been reported and will be updated this week to reflect the 2013 pricing schedule.

Thank you for bringing this to our attention and for your patience in this matter.

The 3 black boxes are DCX3400-M and I know i can record a show from the beginning if it is still airing.  I can't rewind any more than 45min to see what aired before the show that is on at the time like before.  Use to go back 6 hrs.  I don't know why they took that away.  That was one reason we liked Cox and got some of our friends to change back to Cox.

If you have to go up on the price I understand. I have owned my own business for 42 years.  But please don't take features away at the same time.  I have 16 computers and I know what they are capable of.

If you can't set it back the way it was or give us back at leaset the features we had I will have to turn the Black boxes in and just do the basic cable and get my movies from Amazon and Netflix.

Why are two completely different subjects (DVR recording buffer and 900/976 call blocking) being mixed in this thread? Maybe this wouldn't happen if thread SUBJECTs other than "COX**" were used.

The 6 hour buffer time was a not a guaranteed or even advertised feature. We always offered a one hour buffer only. This extended buffer you mention was simply a fluke which occurred only on certain boxes in certain systems and cannot be reinstated. The update provided consistancy across all systems and boxes.

You state you've lost other features as well. Can you please provide a description of the features you are now missing other than the 6 hour buffer time? As this thread will be locked going forward please start a new thread with the details.

We appreciate your cooperation.