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Cox throttling youtube
las vegas cox, I get 65MB down pretty much all the time when testing on speedtest.net. My connection is blazing fast across all devices aside of youtube. When I try to stream anything from youtube on any device connected to this network, I have to buffer 144p, and even then I'm waiting. I have purchased a new docsis 3.0 modem, thinking it was Cox's modem, then I bought a $185 Netgear premium router, but I realized I have this issue with the router bypassed. To rule out peak usage time excuses and whatnot and to rule out that it's NOT google's loadbalancing causing the issue as Cox might have you believe, I tested the same videos on my centurylink 25meg down service (I have two ISP's in the same house, one for personal, one for business). I can stream the same youtube vids in 1080p immediately with no waiting on my centurylink connection and then I'll repeat the test with the same video at the same time of day back to back on Cox and I'll be buffering at any resolution. It's ridiculous. I have over 60meg down service and I pay a buttload. Cox throttles youtube. Arsetechnica wrote an article about it. Read this article http://arstechnica.com/information-technology/2013/07/why-youtube-buffers-the-secret-deals-that-make-and-break-online-video/ Anyway, I've already scheduled to have Centurylink come out and install a second service which will be replacing my cox service. Cox is getting cancelled next week. I primarily stream from youtube. I'm an idiot for wasting 20-40 or so hours trying to resolve this "issue". Sorry about the wall of text/no paragraphs.
bryaninphx
+6 more
Valued Contributor
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One Cox employee has taken an interest in this and is asking for traceroutes to specific content servers when you see this happening.
See The following Post/Thread: http://www.dslreports.com/forum/r28884028-
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tvmaster
New Contributor
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great...now, in addition to paying for inflated fees, we have to do their tech support? Really questionable customer relations....epic on kinda a downward scale. People have been reporting this problem since at least September! I'm confused as to why, with all the junk-mail advertising and spam email-advertising I receive from Cox, why our $190 plus monthly bill isn't being used to, you know, track down and fix the services we already pay for.
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raffivegas
New Contributor
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ok, here's definitive proof (this is me in the video):
http://www.youtube.com/watch?v=zu6lwQcDpY8
Try to watch it in full HD (1080p) if you can...
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tvmaster
New Contributor
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I don't know if it's coincidence or not, but today, my access to Cox Webmail servers has also slowed to a complete and utter turtle-race. Slow Slow Slow...
anyone else?
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Sean_West
New Contributor
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I have just started having exactly the same issues with YouTube and streaming music from Spotify here in San Diego. I've been living in this same condo with the same routers and same computers for the last two years and never had a problem before. But now YouTube ends up buffering on even the lowest resolution (which is unwatchable anyway) and even just trying to stream music on Spotify can't get through a whole song. Online speed tests report great connectivity and decent speeds.
I've stuck with Cox because I've always had a good experience with their internet service. I get that occasional slowdowns happen and I've had connection problems in bad weather but this is different. I'm not losing my connection, and the weather has been great, I'm just getting extreme slowness on certain services where I've never had a problem before. Might be time to find a different ISP.
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tvmaster
New Contributor
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try a VPN service...you'll likely see normal throughput that way. Have a look at this:
http://arstechnica.com/information-technology/2013/07/why-youtube-buffers-the-secret-deals-that-make-and-break-online-video/
is this what we're up against? Only Cox knows...I sure don't.
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DerrickW
Valued Contributor
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Hi raffivegas,
This has been on an ongoing investigation for some time, to get the issue with YouTube fixed. I can assure you that we are not throttling the connection. We would hate to lose you as a customer , there is no doubt we will get this issue resolved. Please email us at cox.help@cox.com with the account information, we can research the issue further.
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tvmaster
New Contributor
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well, DerrickW, I called this in last week, was told it's a "Google" problem, was also told that upper-level tech from Atlanta would call me. That still hasn't happened.
I hope it's not just riffraff you want to keep. Read some other threads...people have already downgraded their service ($$$) because of this, which I will do this week (customers have been complaining about this since September)
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DerrickW
Valued Contributor
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tvmaster,
We value all of our customers, and we are aware of the issue. We have been collecting information from our customers when they run into problems streaming video. I apologize for the delay in coming to a resolution but it may take some time due to the nature of the problem. If you have any trace route results that you can add, I will attach that information to the ticket that has been escalated for you.
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tvmaster
New Contributor
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thanks DerrickW for being the ONLY Cox rep to actually reply.
I am in Orange County, Ca., San Clemente to be exact.
I have no interest or time in trying to solve Cox's Internet traffic problems, unless Cox is offering something in return.
The fact that paying Netflix customers, Vimeo, HBO, Comedy Central, Starz, essentially EVERY HD streaming customer EXCEPT Youtube customers is frustrating, especially since the problem happens between the same hours every day, without fail, and has (at least where I live) for the last two weeks.
It should be simple: hook up whatever cable was working two weeks ago :)
If there was a competitor I could move to, I would. Cox obviously understands we have no choice.
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bryaninphx
+6 more
Valued Contributor
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It is PrimeTime and .XO.net is back in the route and You Tube is unusable again.
7PM MST 12/16/13
C:\Users\Bryan>tracert r2---sn-mv-ab5z.googlevideo.com
Tracing route to r2.sn-mv-ab5z.googlevideo.com [206.111.13.45]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 7 ms 11 ms 8 ms 10.39.120.1
3 8 ms 10 ms 7 ms 172.21.0.130
4 12 ms 11 ms 11 ms 70.169.73.196
5 55 ms 8 ms 9 ms 70.169.75.157
6 * * * Request timed out.
7 81 ms 76 ms 78 ms 216.156.65.41.ptr.us.xo.net [216.156.65.41]
8 109 ms 120 ms 118 ms 207.88.13.82.ptr.us.xo.net [207.88.13.82]
9 118 ms 117 ms 119 ms vb15.rar3.dallas-tx.us.xo.net [207.88.12.45]
10 119 ms 119 ms 115 ms te-4-0-0.rar3.atlanta-ga.us.xo.net [207.88.12.1]
11 124 ms 118 ms 121 ms te-11-0-0.rar3.washington-dc.us.xo.net [207.88.1
2.10]
12 118 ms 115 ms 112 ms 207.88.14.186.ptr.us.xo.net [207.88.14.186]
13 124 ms * * 206.111.13.68.ptr.us.xo.net [206.111.13.68]
14 115 ms 118 ms 119 ms p5-1.ir1.nyc-ny.us.xo.net [206.111.13.45]
Trace complete.
C:\Users\Bryan>tracert r6---sn-mv-ab5s.googlevideo.com
Tracing route to r6.sn-mv-ab5s.googlevideo.com [206.111.13.17]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 9 ms 8 ms 7 ms 10.39.120.1
3 11 ms 17 ms 9 ms 172.21.0.130
4 19 ms 11 ms 11 ms 70.169.73.196
5 24 ms 9 ms 9 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
6 21 ms 22 ms 22 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 88 ms 89 ms 141 ms 216.156.65.41.ptr.us.xo.net [216.156.65.41]
8 124 ms 119 ms 118 ms 207.88.13.82.ptr.us.xo.net [207.88.13.82]
9 111 ms 121 ms 120 ms vb15.rar3.dallas-tx.us.xo.net [207.88.12.45]
10 124 ms 119 ms 118 ms te-4-0-0.rar3.atlanta-ga.us.xo.net [207.88.12.1]
11 125 ms 115 ms 113 ms te-11-0-0.rar3.washington-dc.us.xo.net [207.88.12.10]
12 110 ms 114 ms 116 ms 207.88.14.186.ptr.us.xo.net [207.88.14.186]
13 122 ms 122 ms 127 ms 206.111.13.68.ptr.us.xo.net [206.111.13.68]
14 * 123 ms 122 ms p5-4.ir1.nyc-ny.us.xo.net [206.111.13.17]
Trace complete.
C:\Users\Bryan>tracert r2---sn-mv-ab5e.googlevideo.com
Tracing route to r2.sn-mv-ab5e.googlevideo.com [206.111.13.141]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 9 ms 7 ms 19 ms 10.39.120.1
3 9 ms 10 ms 7 ms 172.21.0.128
4 9 ms 11 ms 11 ms 70.169.73.90
5 7 ms 9 ms 7 ms 70.169.75.153
6 * * 21 ms 68.1.5.139
7 87 ms 82 ms 85 ms 216.156.65.9.ptr.us.xo.net [216.156.65.9]
8 120 ms 118 ms 119 ms 207.88.13.82.ptr.us.xo.net [207.88.13.82]
9 115 ms 120 ms 121 ms vb15.rar3.dallas-tx.us.xo.net [207.88.12.45]
10 112 ms 120 ms 119 ms te-4-0-0.rar3.atlanta-ga.us.xo.net [207.88.12.1]
11 107 ms 110 ms 121 ms te-11-0-0.rar3.washington-dc.us.xo.net [207.88.12.10]
12 113 ms 114 ms 112 ms ae0d0.cir1.ashburn-va.us.xo.net [207.88.13.61]
13 108 ms 111 ms 113 ms 206.111.13.194.ptr.us.xo.net [206.111.13.194]
14 117 ms 116 ms 110 ms 206.111.13.141.ptr.us.xo.net [206.111.13.141]
Trace complete.
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raffivegas
New Contributor
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YMMV.
http://www.reddit.com/r/technology/comments/13kmvd
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tvmaster
New Contributor
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did you try this during prime-time?
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bryaninphx
+6 more
Valued Contributor
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11:56 PM Mountain Time
tracert to the very same video content changes and no more issues, no XO.net
C:\Users\Bryan>tracert r1---sn-a5m7ln7y.googlevideo.com
Tracing route to r1.sn-a5m7ln7y.googlevideo.com [173.194.26.198]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms router.asus.com [192.168.1.1]
2 11 ms 11 ms 10 ms 10.39.120.1
3 13 ms 9 ms 12 ms 172.21.0.128
4 117 ms 14 ms 17 ms 70.169.73.90
5 32 ms 12 ms 11 ms 70.169.75.153
6 100 ms 53 ms 26 ms 68.1.5.139
7 23 ms 24 ms 24 ms 72.14.215.221
8 24 ms 23 ms 24 ms 209.85.248.187
9 25 ms 25 ms 24 ms 64.233.174.40
10 23 ms 25 ms 23 ms 209.85.241.83
11 25 ms 26 ms 24 ms 173.194.26.198
Trace complete.
C:\Users\Bryan>tracert r13---sn-a5m7ln7d.googlevideo.com
Tracing route to r13.sn-a5m7ln7d.googlevideo.com [173.194.26.114]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms router.asus.com [192.168.1.1]
2 14 ms 11 ms 11 ms 10.39.120.1
3 11 ms 12 ms 12 ms 172.21.0.130
4 13 ms 17 ms 19 ms 70.169.73.196
5 12 ms 13 ms 18 ms 70.169.75.157
6 24 ms 25 ms 25 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 25 ms 24 ms 24 ms 72.14.215.221
8 50 ms 22 ms 24 ms 209.85.248.185
9 23 ms 23 ms 23 ms 64.233.174.30
10 24 ms 25 ms 25 ms 209.85.250.99
11 50 ms 46 ms 43 ms 173.194.26.114
Trace complete.
C:\Users\Bryan>tracert r13---sn-a5m7ln7s.googlevideo.com
Tracing route to r13.sn-a5m7ln7s.googlevideo.com [173.194.26.18]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms router.asus.com [192.168.1.1]
2 13 ms 12 ms 13 ms 10.39.120.1
3 14 ms 11 ms 13 ms 172.21.0.130
4 12 ms 13 ms 20 ms 70.169.73.196
5 13 ms 12 ms 12 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
6 25 ms 23 ms 23 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 24 ms 24 ms 26 ms 72.14.215.221
8 24 ms 25 ms 25 ms 209.85.248.185
9 26 ms 24 ms 23 ms 72.14.234.44
10 30 ms 25 ms 26 ms 209.85.250.93
11 25 ms 25 ms 25 ms 173.194.26.18
Trace complete.
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raffivegas
New Contributor
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Hi, if your question was directed at me regarding the link I posted in my last comment, then no, I have not tried anything mentioned in those discussions. I have Centurylink coming out tomorrow and will be cancelling my Cox service. I don't have the time or energy to source fixes that may or may not work or be permanent, considering I have a viable alternate service provider which I've confirmed does not suffer from this issue. I just presented that link because it seems like you can configure your operating system, firewall, and/or router to block certain ip addresses and it will bypass XO.com. Good luck to everyone.
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