Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Cox Security suite
I can't download the Cox / Mcafee Security Suite. When I click on the link on Cox's web site, the site does not come up.
EdwardH
Valued Contributor
•
---
0
0
ChadO
New Contributor
•
I'm having this same issue, has there been any resolution?
0
0
ChadO
New Contributor
•
Also i failed to mention the url I am being referred to:
https://idm.east.cox.net/affwebservices/public/saml2sso?SPID=mcafee.cox.net
comes back with a timeout error.
0
0
Tecknowhelp
Valued Contributor II
•
Works for me via that link as of time of this post(not that I would EVER use a McAfee product). Can you include screenshot of error?
0
0
ChadO
New Contributor
•
I'll get a screen shot. What are you using instead of Mcafee?
0
0
ChadO
New Contributor
•
0
0
AllenP
+4 more
Valued Contributor
•
AVAST & AVG are two very good, free, antivirus solutions. +1 to Teck's comment, I wouldn't use a McAfee product either.
0
0
Tecknowhelp
Valued Contributor II
•
Can you see if you can ping it? Windows + R > CMD > Tracert home.mcafee.com
Also, how are you getting to that link? When I go to the first link given, I get directed to a login which takes me to this link which shows the Mcafee page. If I go to home.mcafee.com/ssoauth?affid=636&culture=en-us (as shown in your screenshot) it takes me to this link which gives me a Intel/Mcafee security error:
A System Error occurred. Please try again.
If you continue to experience problems, please contact Customer Support.
0
0
Tecknowhelp
Valued Contributor II
•
On my personal PC? Nothing. But I keep a very tidy ship and have other methods of security. For anyone I help, I suggest AVG or Avast, with Malwarebytes, CCleaner, Revo Uninstaller, and HijackThis, which I save in a folder marked "Toolbox" on their desktop. Avast has started to push their paid version more, and AVG seems to have better Windows 10 support, so I have been using them more.
The truth about Norton and Mcafee is they pay big money to computer manufactures, ISP's(including Cox) and schools to get them to offer their software so they can better corner the market and gain brand recognition. Free virus/malware programs don't have this cost, so can function with lower overhead and still produce a superior product. Last, since Norton/Mcafee have such a large footprint, they are more prone to exploits.
0
0
EdwardH
Valued Contributor
•
@ChadO The URL given does not appear to be valid from our end and I can not duplicate it with other accounts at least. If you are still logged into your primary login can you try going to this page and seeing if it gives the same type of error message or pulls up the access to the security suite? ---
0
0