New Contributor
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1 Message
Cox Mini Boxes completely unreliable
Why do these mini boxes have to be reauthorized so frequently? Every time this happens, the TV is rendered useless for 5-10 minutes. Frustrating given all the most interesting news is reported in the first 5-10 minutes. Also, why are the mini boxes not fully compatible with the economy package? The most affordable box should receive all the channels in the the most affordable package.
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MichaelJ
Moderator
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1.8K Messages
If you decide to schedule a tech to come out, we can assist you or you can call to schedule a tech: 1-888-269-9693 (24/7). If you would like us to assist you, please email us your complete home address, the name of the primary account holder (and your name if different), and the best contact number to reach you on (the tech will call ahead the day of arrival)l.
Here is our email address: cox.help@ cox.com
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BC94
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1 Message
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AllenP
Valued Contributor
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1.7K Messages
I haven't had to reauthorize but I do loose the guide about once a week. Only way to get it back is to power cycle the minibox. The guide has been out for 3 or 4 days now since I haven't bothered to do the power cycle ... when I did it this AM, the guide came back. Another PITA with these cheap boxes. BTW, I don't want to schedule a tech visit ... my main Contour DVR is working fine and my internet speeds are what I pay for ... don't want to mess up the important stuff which is working great
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socal_transplan
Contributor III
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360 Messages
if i may...
which mini box do you have? an "evolution" brand or the cisco?
i just changed mine out for the cisco today & am pretty much convinced the evolutions (which is their first choice in my area) is junk. fisher price could have done better!
i had ratio aspect problems (the pic didn't fit my screen) AND now i find that i wasn't getting hd quality picture!
been paying for it for 2 months.
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AllenP
Valued Contributor
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1.7K Messages
I have the Evolution minibox. I do get a 1080i picture out of it, subjectively not as good as I was getting directly off the cable via ClearQAM but it is HD. Both my boxes are connected to 16x9 TVs so I haven't experienced the aspect ratio issue. My two big issues are (1) the remote is worse than junk, I need 2 remotes on my night table ... one to change channels and another for the tv's sleep timer and (2) it looses the guide once a week or so.
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