Cox 8820 Remote not working correct with new Contour STB (Power/Channel/Volume conflict)

Our previous STB hard drive failed, so took it into the store and got the new Contour STB, which came with a new remote.   It is the 8820 Cisco Remote, but Version 1.2 (our prior one was V1.1)

Got everything setup, and ran the setup codes for a Samsung TV - tried a number of different ways (including the quick setup and the 4-digit device code entries), but could never get the new remote to work.   In short the problem is this;

With the STB and TV on for the first time, if I hit Volume or Power, the TV device blinks red and does what it is supposed to do (ie, controls the volume, or tuns the TV off and on).   However, as soon as I change a channel the first time the device blinks over to CABLE and stays there.   So volume no longer works (as it is trying to push volume through the STB and not the TV).   Additionally when I go to turn the TV off it will turn off the STB and leave the TV on.    

The only work around is to constantly toggle back and forth between the TV and CABLE device buttons on the remote whenever I change the channel, adjust the volume, or turn off and on the TV.

Interestingly enough the old V1.1 remove seems to work ok....so not a total bust.    But that said I'd prefer to get the new remote working as we've about worn out the old one.