Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Correct Modem
currently using Motorola SB5101 with preferred cox. is this the correct Modem to be using? i have a apple router and using to i pads and apple tv. when using the 1st generation i pad i get disconnected a lot would a different modem help?.
ChrisL
Former Moderator
•
For Preferred service a DOCSIS 3.0 is now the minimum equipment requirement. Although it's a 50Mbps service customers grandfathered in with legacy 2.0 modems are only provisioned for 25Mbps due to limitations of said devices.
0
0
biedy
New Contributor
•
is my modem the correct one to use?
0
0
AllenP
+4 more
Valued Contributor
•
No, your modem is an older DOCSIS 2 modem ... unless you have basic service. As Chris said, DOCSIS 3 is now the standard and is the minimum required for Preferred or higher service. If you rent the modem from Cox, they should upgrade it for free. If you own the modem you will have to purchase a DOCSIS 3 unit.
0
0
DustinP
Moderator
•
All the above is true. If you chose to rent a Docsis 3.0 we'll provision it to your account automatically at the store. If you chose to purchase your own, please view the list of Cox Approved Cable Modems, provided by the link below.
http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000
Once you have the new modem and have concerns hooking it up, please email us at cox.help@cox.com. Please email us the Serial Number and MAC found on the equipment.
Dustin P.
0
0