New Contributor
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3 Messages
Contour PC Streaming App
I am using a Xeon-powered PC, and for some reason the Cox app for watching TV on the PC will not work, but it works on all of my computers that use the regular processors. Is there some reason for this? Does the TV streaming into the browser require some sort of DRM or something? I have no problem with ANY other streaming service, such as Netflix, etc.
Tecknowhelp
Valued Contributor II
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2.8K Messages
9 years ago
How will it not work? Some kind of error? Most DRM does use some kind of mechanic on the CPU and AFAIK Contour does use DRM.
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jimbo316
New Contributor
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3 Messages
9 years ago
It just says that the website is taking too long to respond. I've tried Edge, Chrome, Explorer and Firefox. I get the same response every time i go to the watchtv.cox.com website (which allows you to stream. What is so odd is that I can get the stream going from all of my other computers here at the house from the watchtv.cox.com website.
I can stream from every other service on this computer. I can stream from Netflix, etc, in fact, I am watching the Chiefs game on NBCsports.com right now. However, I still cannot stream from Cox.
There are no listed requirements from Cox other than what browser and operating system to use, so it is impossible to figure out just what it is that I am missing to get this ONE service to work. I've turned off the firewalls, virus scanners, everything i can think of.
This is the "error"
This site can’t be reached
watchtv.cox.com took too long to respond.
I called support, and they are totally clueless as to how to fix this.
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Tecknowhelp
Valued Contributor II
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2.8K Messages
9 years ago
What do you have for Antivirus? Also, can you ping watchtv.cox.com?
Also, what happens if you try the link direct?
Last, how does HTTPS and HTML5 test in your browser?
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jimbo316
New Contributor
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3 Messages
9 years ago
Ok, so it appears that you are on to something here!
The direct link leads to this page https://lb01-cox-prod-int.cisco.com/VR5SIF/saml/SSO
and this error:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
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ChrisL
Former Moderator
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7.1K Messages
9 years ago
I don't see it having been mentioned yet but make sure you also have the most recent version of Adobe Flash installed.
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