contour on the dvr 2 box, do I need it?

My guide does not say contour

My model dvr is the explorer 8240HDC.  It is the 2 tuner not the 6 tuner.  So what you are saying is that if I rent the dvr it will have a $11.99 service fee whether I have contour or not because the fee is listed as a countour fee.

Becky said:
When you rent a Cox DVR, there is a DVR Service Fee in addition to the receiver rental fee(s). The Scientific Explorer DVRs use the Rovi Guide, not the Contour Guide. The prices are the same for the Cisco 2-tuner DVRs that have the Contour Guide. The Record-6 Contour DVR has a service fee of $19.99. What are you looking at that shows a "Contour fee"?

Question to Becky: Since all DVRs *REQUIRE* a service fee and a rental fee, why not just combine the two fees:

2-tuner DVR = $20.49   6-tuner DVR = $28.49  ??

???

Next to my account # it says change services I clicked that, Then it goes to view and upgrade services,  I clicked view current services and it shows a dvr service fee AND a contour tv package fee, both for 11.99 each

mydilemma,

Please email  us at cox.help@cox.com so we can discuss your bill further. 

Our forums are for customers to assist each other with technical questions. To address billing or account specific concerns you can reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.

ColleenD said:

mydilemma,

Please email  us at cox.help@cox.com so we can discuss your bill further. 

Our forums are for customers to assist each other with technical questions. To address billing or account specific concerns you can reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.