New Contributor
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5 Messages
Contour no longer working on my PC
In the past, (last year), I was able to enjoy watching TV on my desktop computer, (Win 7 Pro SP1, 32-bit, Intel Core) in Firefox (52.0.2 (32-bit)).
Presently, I am unable to successfully connect with Contour. I get the following error message:
Sorry, we're having some trouble
(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))
Please advise.
Many thanks!
StephanieA
Former Moderator
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1.9K Messages
8 years ago
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JustaJoe
New Contributor
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5 Messages
8 years ago
Yes, and yes.
I am able to log into the cox website from my (PC) browser and see and use all features, (bill pay; Cox mail; device mgt; etc.).
I am also able to use the Contour app on my ipad to watch TV.
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StephanieA
Former Moderator
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1.9K Messages
8 years ago
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JustaJoe
New Contributor
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5 Messages
8 years ago
I do not like to use Microsoft Internet Explorer (11.0.9600.18617), however when I test it, I received the following error message:
Flash compatibility issue
When I examine FireFox I see that the version of Flash is current,
25.0.0.127
Adobe Flash protected mode enabled
Always Activate
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StephanieA
Former Moderator
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1.9K Messages
8 years ago
Windows 7 or greater
Windows 8 in desktop mode
Windows 10 in desktop mode
3GHz Intel Pentium 4
AMD Athlon 3400 or faster processor
128 MB of RAM
64 MB of graphics memory
Adobe Flash Player 15.0.0.152 or greater
JavaScript enabled
Cookies enabled
Please confirm all requirements.
Also, please reset your Digital Rights Management (DRM) state. To do this, go to the Flash Player Help page and click the Reset License Files button.
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JustaJoe
New Contributor
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5 Messages
8 years ago
YES Windows 7 or greater
n/a Windows 8 in desktop mode
n/a Windows 10 in desktop mode
YES 3GHz Intel Pentium 4
n/a AMD Athlon 3400 or faster processor
YES 128 MB of RAM
YES 64 MB of graphics memory
YES Adobe Flash Player 15.0.0.152 or greater
YES JavaScript enabled
YES Cookies enabled
DONE reset Flash DRM
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StephanieA
Former Moderator
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1.9K Messages
8 years ago
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JustaJoe
New Contributor
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5 Messages
8 years ago
I have a MacBook Pro, and a Windows 7 Laptop, both running Firefox, and Contour works fine; so, I know there is no issue with my network (service, router, etc.).
Email sent.
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StephanieA
Former Moderator
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1.9K Messages
8 years ago
I have your email. Thank you for verifying. Since this is working on other devices, it does support the theory that something on your PC is blocking the DRM flash authentication from completing. If you haven't installed any new software, you might want to look at the recent updates for your current programs. We won't be able to offer support for this issue but we will leave the thread open for other's in the community to help.
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drosenkotter
New Contributor
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1 Message
8 years ago
Any idea as to why Contour app on the PC keep freezing after couple mins of viewing. System locks up entirely and has to be rebooted. Sometimes it Dr watsons to the BLUE SCREEN OF Death.... Using Windows 7 of Dual Quad Core 3.77 with 4 gigs of Ram. Am usint the stock intel HD GPX card. Plays HD 1080I mp4 just fine. Ideas What gives!
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Becky
Moderator
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4.3K Messages
8 years ago
Are you referring to watchtv.cox.com? What internet browser are you using when this happens? Are you watching HD content or SD content? If you've only been watching HD content, try watching an SD channel and see if the same problem occurs. Also, try a different browser. Make sure the browser is up to date, that cookies and JavaScript are enabled, and that you have Adobe Flash Player 15.0.0.152 or greater.
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