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New Contributor
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Contour Client Errors
Can anyone tell me what an error message IA09 indicates? This flashes on my client box along with APP.
ReneeG
Former Moderator
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IA09 is a generic message that appears when the receiver timeouts waiting for the clock to be set for application authentication. Have you tried resetting the box by unplugging the power for about 1 minute and then reconnecting the power? Let us know if this helps.
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PThelen
New Contributor
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PThelen
New Contributor
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Tried this Renee and after the resetting of the application This was on my TV screen in a big blue box: "Your cable set top box has detected a problem during its startup process that prevents you from accessing cable TV services at this time." At the middle of this same screen: "Error starting initial app. Code:IA09". At the bottom of the screen: "Launching Initial Application"
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hbg
New Contributor
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I am having this same issue with one of my tvs. How do you correct the problem?
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ChrisL
Former Moderator
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The IA09 error typically requires that the box be swapped out to resolved. Feel free to email us at cox.help@cox.com if you would like assistance scheduling a tech visit to take care of this.
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