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Constant Internet Outage/Cable Modem Needs Reboot
I have the following log messages as it constantly disrupts my internet service. It continues to repeat the critical error messages.
The cable modem is Arris SB6141 and my home service is 100Mbs service. Its connected to Apple Airport Extreme AC for WiFi and NAS.
| Jun 06 2016 13:41:33 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
| Jun 06 2016 13:29:20 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
| Jun 06 2016 13:29:20 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
| Jun 06 2016 13:28:35 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
| Jun 06 2016 13:28:35 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
| Jun 06 2016 13:28:20 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=6c:ca:08:88:9c:bc;CMTS-MAC=c4:64:13:f9:d4:74;CM-QOS=1.1;CM-VER=3.0; |
Called service and got really unhelpful go dos over the phone - unplug, disconnect, wait for 15 seconds, and so on. No real solution.
The problem happened several months ago, while there were some large maintenance activity, then started being more reliable but then this past week, it has been a mess.
Any ideas to fix?
Thanks in advance.