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Jojo63

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Constant "DNS Server Probe Finished NO INTERNET"

For the last month or so, We constantly get dropped from service. Sometimes it'll happen multiple times in a row. Either kicked off of a site, or interrupted streaming from Netflix or kicked out of game sessions or downloads being interrupted.

I have reset the modem and am going to get my router and devices onto another DNS server if necessary, but I'd like to see if there is anything wrong on the company's end.  As I type this message, the connection has dropped AGAIN. This is truly the most agitating time I've had with the internet since the dial-up days. Please help

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ChrisL

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@Jojo63

A good place to start might be visiting http://192.168.100.1 and posting the signal levels status info so we may take a look. Maybe there's something there that would explain what is going on.

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J

Jojo63

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Logs

The Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician.
  
Status
Signal
Addresses
Configuration
Logs
Help
Time Priority Code Description
2017-02-09 20:23:07 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:42 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:36 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:34 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:00:24 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:14 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2017-02-09 20:22:16 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2017-02-09 20:22:15 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2017-02-09 20:22:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 20:03:05 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 20:03:03 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 20:02:55 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 20:02:51 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
2017-02-09 20:02:41 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 20:02:24 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 20:02:18 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 20:02:17 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 20:02:17 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 18:24:45 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:38 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:24 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:13 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2017-02-09 18:23:56 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2017-02-09 18:23:56 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2017-02-09 18:23:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:58:38 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 17:58:36 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 17:58:28 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 17:58:26 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:58:22 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 17:58:22 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 17:58:22 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:28:43 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 17:28:40 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 17:28:31 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 17:28:30 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:28:24 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 17:28:23 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 17:28:23 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:26:33 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 17:26:31 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 17:26:21 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:26:19 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
2017-02-09 17:26:19 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 17:25:24 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:25:19 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 17:25:19 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 17:25:19 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:21:23 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:20 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:14 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2017-02-09 17:20:54 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2017-02-09 17:20:54 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2017-02-09 17:20:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:15:01 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 17:14:59 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 17:14:49 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 17:14:47 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:14:41 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 17:14:41 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 17:14:41 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 17:13:58 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 17:13:56 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 17:13:45 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 17:13:44 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 17:13:38 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 17:13:38 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 17:13:38 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 14:09:20 6-Notice I401.0 TLV-11 - unrecognized OID
2017-02-09 14:09:18 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
2017-02-09 14:09:06 3-Critical R002.0 No Ranging Response received - T3 time-out
2017-02-09 14:09:05 3-Critical U002.0 UCD invalid or channel unusable
2017-02-09 14:08:58 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2017-02-09 14:08:57 3-Critical C204.0 DCC aborted unable to acquire new downstream channel
2017-02-09 14:08:57 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-09 04:42:47 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:23 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:17 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:14 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:11 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2017-02-09 04:42:11 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2017-02-09 04:42:11 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2017-02-08 19:41:55 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:21 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:14 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets
2017-02-08 19:41:23 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2017-02-08 19:41:23 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2017-02-08 19:41:23 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2017-02-08 19:36:11 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:50 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:75:4a:9f:fb:d5;
1970-01-01 00:00:42 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:39 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:38 3-Critical U002.0 UCD invalid or channel unusable
1970-01-01 00:00:35 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:00:25 3-Critical R002.0 No Ranging Response received - T3 time-out

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ChrisL

Former Moderator

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7.1K Messages

@Jojo63

One immediate problem that stands out is the modem itself is not compatible with your subscribed speeds. The DCC events in the log most likely coincide with the drops you're experiencing in service. The modem is looking for more capacity and is changing channels to find it. Being that it is not a DOCSIS 3.0 modem it has to reboot every time this happens.

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Jojo63

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3 Messages

Our modem is the DGI510N that was supplied by Cox. Is it possible we were due for an upgrade? Seems messed up that we pay for high speed and not get it. Even with large downloads (+10Gb) it never used to kick off like that. Now anything upwards of 500Mb is likely to kick off. Even just surfing the web leads to connection failure.

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AllenP

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Valued Contributor

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1.7K Messages

That's a DOCSIS 2 modem about 10 years old. It only has a single channel up & down. Current DOCSIS 3 modems have 8 to 32 channels down & 4 to 8 up. You are definitely due for an upgrade, see here for approved modems by service level. Some are modems only, some are gateways, including a WiFi router built in.

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