New Contributor
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3 Messages
Connection going down repeatedly
I've moved to a new apartment and had internet installed about 2 weeks ago. Since that time I've been experiencing the same issue - every few hours (5-10 times a day, I keep a log) connection will drop. While that happens, modem diagnostics show that downstream power level dips significantly, SNR decreases (and upstream channels disconnect completely). It takes the modem anywhere from 10 minutes to an hour to come back online.
I have tried 3 different cable modems (current modem is DPC3010). Cox technician was here twice - moving my connection to a different tap. None of that helped - connection keeps dropping multiple times a day.
I work from home, and repeated connection drops make work difficult (some days nearly impossible). Any advice on how to handle this would be appreciated.
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f1humlam
New Contributor
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1 Message
This has been happening to me as well over the past well 6 months. I have talked to Cox on the phone and they said my splitter might not be capable enough, but I bought a new one and it is still doing it. Would like to know what you hear if you ever find a solution as I plan to go by the Cox store today to see if they can resolve it.
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br3k
New Contributor
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3 Messages
I will lose my job if this happens for another month !!!! :( No other internet options here.
Cox tried to blame a splitter initially, but the first tech connected my modem directly to incoming cable - no splitters involved. In any case this is an intermittent failure that is more likely to be in Cox equipment upstream.
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br3k
New Contributor
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3 Messages
Ok, so how do I get to a "level 2" support, or anyone else at Cox that has ability to actually help?
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ChrisL
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