gpiltz's profile

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Thursday, January 30th, 2014

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Connecting VOIP to House

Good Evening,

I have several questions regarding the Cox Digital Telephone service:

What is the official technician process/solution for connecting Digital Telephone to my home phone lines?  Estimated installation costs if I already have the eMTA phone modem and a 3-product package?

I am aware of the unofficial process of disconnecting the TELCO POTS line and power at the Network Interface Box, then using a straight RJ-11 cable (and a two line adapter if necessary for polarity) to plug into a nearby phone jack, to power the loop of jacks.  Has anyone had any experience with this, or any advice you would offer?

Currently, my network gateway, tuner/dvr, and eMTA are all on a 3-prong splitter at one cable outlet.  Is it possible for me to use the phone modem on another active cable outlet, in another room, to provide phone service in that part of my home exclusively (no phone jack in my office, but need a landline for a new job due to bad cell phone reception)?

Thanks for your thoughtful replies,

Geren

New Contributor

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1 Message

12 years ago

I just switched back to Cox digital phone service after being with Vonage for a number of years. Basically Cox provided a Cisco DPQ3212 DOCSIS 3.0 cable modem supporting both internet and phone services, plus sent a technician to our house to set it up, all at no charge. The Cisco cable modem replaced two devices, our Vonage branded Telephone Adapter (TA) and our existing Motorola Surfboard DOCSIS 3.0 cable modem. We had already disconnected our inside wiring from the PSTN when using the Vonage TA, so it was simply a straight replacement. You can split the services provided by the Cisco cable modem to do phone service only, keeping your existing cable modem to continue to provide internet service, both being hooked up to your coaxial inside wiring simultaneously via splitter if that makes sense in your situation. The Cisco is a very capable device, so we retired the Motorola and use only the Cisco for both phone and internet service. You also might think of using wireless phones, with a base station connected to your IW somewhere else besides your office rather than moving the cable modem there... Best of luck!

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