Complications with premier internet

I have only been a Cox customer for a couple months but I must say I am not the least bit impressed.  I have seen where people are complaining about getting speeds in the low to mid 20s.... that would be a god send for me!  I have run both the Cox speed test and 2 other independent speed checkers and both with roughly the same results. Here are the Cox results:

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Fri Jul 12 01:28 AM	Yes	2 Mbps	0 Mbps	45 millisec	68.3.156.153	Phoenix
Fri Jul 12 01:25 AM	Yes	4 Mbps	0 Mbps	50 millisec	68.3.156.153	Phoenix
Fri Jul 12 01:16 AM	Yes	0 Mbps	0 Mbps	27 millisec	68.3.156.153	Phoenix
Fri Jul 12 01:11 AM	Yes	1 Mbps	0 Mbps	52 millisec	68.3.156.153	Phoenix
Fri Jul 12 01:08 AM	Yes	0 Mbps	0 Mbps	68 millisec	68.3.156.153	Phoenix
Wed Jul 10 07:38 AM	Yes	17 Mbps	17 Mbps	30 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:42 AM	Yes	0 Mbps	0 Mbps	43 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:42 AM	Yes	2 Mbps	0 Mbps	53 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:42 AM	Yes	0 Mbps	0 Mbps	0 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:40 AM	Yes	0 Mbps	0 Mbps	0 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:40 AM	Yes	4 Mbps	0 Mbps	28 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:40 AM	Yes	5 Mbps	0 Mbps	28 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:32 AM	Yes	1 Mbps	0 Mbps	42 millisec	68.3.156.153	Phoenix
Wed Jul 10 12:30 AM	Yes	0 Mbps	0 Mbps	42 millisec	68.3.156.153	Phoenix

and these are the results from one of the other

Date	IP Address	Download	Upload	Latency	Server	Distance	Share
		5/10/2013 1:22 AM MST	68.3.156.153	4.15 Mb/s	13.97 Mb/s	39 ms	Scottsdale, AZ	< 50 mi	Share
		5/10/2013 1:43 AM MST	68.3.156.153	8.63 Mb/s	14.93 Mb/s	34 ms	Tucson, AZ	~ 100 mi	Share
		5/10/2013 1:47 AM MST	68.3.156.153	2.45 Mb/s	15.85 Mb/s	47 ms	Phoenix, AZ	~ 50 mi	Share
		5/10/2013 5:32 AM MST	68.3.156.153	16.70 Mb/s	14.76 Mb/s	35 ms	Tucson, AZ	~ 100 mi	Share
		5/10/2013 5:36 AM MST	68.3.156.153	15.29 Mb/s	14.48 Mb/s	42 ms	Scottsdale, AZ	< 50 mi	Share
		5/10/2013 5:36 AM MST	68.3.156.153	8.57 Mb/s	14.60 Mb/s	39 ms	Scottsdale, AZ	< 50 mi	Share
		5/10/2013 5:37 AM MST	68.3.156.153	3.09 Mb/s	15.79 Mb/s	47 ms	Phoenix, AZ	~ 50 mi	Share
		5/10/2013 5:38 AM MST	68.3.156.153	7.00 Mb/s	15.80 Mb/s	47 ms	Phoenix, AZ	~ 50 mi	Share
		5/10/2013 5:38 AM MST	68.3.156.153	8.84 Mb/s	14.22 Mb/s	37 ms	Scottsdale, AZ	< 50 mi	Share
		5/10/2013 5:39 AM MST	68.3.156.153	3.22 Mb/s	15.38 Mb/s	45 ms	Phoenix, AZ	~ 50 mi	Share
		5/10/2013 11:30 PM MST	68.3.156.153	24.75 Mb/s	12.58 Mb/s	50 ms	Phoenix, AZ	~ 50 mi	Share
		5/12/2013 2:12 AM MST	68.3.156.153	2.26 Mb/s	14.96 Mb/s	39 ms	Scottsdale, AZ	< 50 mi	Share
		5/12/2013 2:37 AM MST	68.3.156.153	9.14 Mb/s	15.14 Mb/s	30 ms	Tucson, AZ	~ 100 mi	Share
		5/12/2013 2:40 AM MST	68.3.156.153	10.54 Mb/s	14.83 Mb/s	33 ms	Tucson, AZ	~ 100 mi	Share
		5/12/2013 2:49 AM MST	68.3.156.153	10.07 Mb/s	14.59 Mb/s	30 ms	Tucson, AZ	~ 100 mi	Share
		5/14/2013 5:48 PM MST	68.3.156.153	16.07 Mb/s	14.61 Mb/s	36 ms	Scottsdale, AZ	< 50 mi	Share
		5/14/2013 5:48 PM MST	68.3.156.153	13.29 Mb/s	14.57 Mb/s	39 ms	Scottsdale, AZ	< 50 mi	Share
		5/15/2013 4:45 AM MST	68.3.156.153	13.29 Mb/s	14.80 Mb/s	33 ms	Tucson, AZ	~ 100 mi	Share
		5/16/2013 9:56 PM MST	72.222.172.153	1.87 Mb/s	6.97 Mb/s	26 ms	Tucson, AZ	~ 100 mi	Share
		5/16/2013 9:58 PM MST	68.3.156.153	10.94 Mb/s	11.75 Mb/s	25 ms	Tucson, AZ	~ 100 mi	Share
		5/18/2013 10:55 PM MST	68.3.156.153	2.07 Mb/s	14.16 Mb/s	36 ms	Scottsdale, AZ	< 50 mi	Share
		5/18/2013 10:56 PM MST	68.3.156.153	4.36 Mb/s	14.21 Mb/s	38 ms	Scottsdale, AZ	< 50 mi	Share
		5/18/2013 11:28 PM MST	68.3.156.153	1.90 Mb/s	14.40 Mb/s	38 ms	Scottsdale, AZ	< 50 mi	Share
		5/18/2013 11:31 PM MST	68.3.156.153	1.70 Mb/s	13.30 Mb/s	36 ms	Scottsdale, AZ	< 50 mi	Share
		5/19/2013 8:27 AM MST	68.3.156.153	6.02 Mb/s	14.82 Mb/s	31 ms	Tucson, AZ	~ 100 mi	Share
		5/19/2013 8:28 AM MST	68.3.156.153	5.12 Mb/s	14.48 Mb/s	16 ms	Tucson, AZ	~ 100 mi	Share
		5/19/2013 8:29 AM MST	68.3.156.153	5.61 Mb/s	8.99 Mb/s	34 ms	Tucson, AZ	~ 100 mi	Share
		5/20/2013 8:47 AM MST	68.3.156.153	3.20 Mb/s	14.20 Mb/s	33 ms	Tucson, AZ	~ 100 mi	Share
		5/20/2013 8:48 AM MST	68.3.156.153	9.15 Mb/s	14.51 Mb/s	29 ms	Tucson, AZ	~ 100 mi	Share
		5/21/2013 1:31 PM MST	72.222.172.153	1.71 Mb/s	7.68 Mb/s	34 ms	Tucson, AZ	~ 100 mi	Share

As you can see... a majority of the time I am in the single digits.  Are you kidding me?  I have contacted customer service and got the usual schpeal.  1.  I have tried this on my laptop as well as my desk top... same results.  2.  I have plugged in to the hard line and not just the wireless router... same results 3.  I sit less than 10 unobstructed  feet from my wireless router... so not that.  3.  I have ran virus/spyware on both computers and it didn't help.  In the interest of saving time... I tried everything and nothing helped. The only thing that I haven't done as yet was to have someone come out and check the lines etc but basically I haven't because I don't have a maintenance plan and they couldn't even begin to give me any sort of pricing for how much having someone come out would be.  I can't afford if someone comes out and it is some extraordinary amount.  I have seen some people saying something about a code but that was never offered or mentioned in all of my calls to support.  I had Cox install and set up my network and I have only been a customer for 4 months so I don't think it is a matter of out of date modems.

Can someone please tell me what I am paying all this money for monthly when I would get better results from a DSL line than I am currently getting Cox "high speed" internet?   Thankfully I am not locked into a contract for 2 years so if this doesnt improve I will be dropping Cox because I see no benefit in keeping it.