New Contributor
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25 Messages
Cisco DPC3010 and my new Linksys EA4500 Wireless Router
I just recently purchased a new Wireless modem (EA4500) and have been having problems with the EA4500 getting the Internet info from the Modem when the initial startup occurs. I'm having to continually power off the modem (then plug it back in) and after a number of tries the router gets the info and a good connection to the internet occurs.
As long as I don't shut (power down) the modem and router the internet connection is good. Of course I've only had the router for a few days <g>.
At the end of the day I shut everything down until morning. Would it be possible to check if some adjustment to my modem would make a difference?
Thanks.
KipK
Valued Contributor II
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606 Messages
12 years ago
There's really nothing we can do to the modem, since it has the latest firmware and appears to be running fairly well.
When everything powers up, the modem is going to reconnect to us, then the router will sync with the modem, then the computers should sync with the router, and that whole process can take a few minutes. Modems and routers are meant to be "always-on" so the only time you have to worry about that is an unexpected power outage.
If you want to keep powering everything off, firstly, if you have anything connected to the USB port of the modem, disconnect it. That just confuses the modem. (You probably don't, but I figure I'll just make sure.)
But the main way to speed up the process is by powering on the modem first, waiting for it to sync (power, DS, US, online all solid), then powering on the router. Sometimes the router will grab a local IP during the modem's sync process and not think to refresh it for a while, so it's better not to have it ask for an IP until the modem is done connecting.
That's about all we can cover, but let us know if you have any other questions!
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