New Contributor
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6 Messages
Cisco 8642 HD DVR not playing back recently-recorded shows
I've just noticed that our DVR will not playback shows recorded over the last week. Shows recorded before July 4th play fine without the error message. The DVR is still recording shows, as it shows many in the list that have been recorded this last week.
When trying to playback a recent show, it gives the message "Playback Error - We're sorry, this show is currently unavailable. If an external storage device is connected to your set-top box, please make sure it is powered on and that its cables are properly plugged in."
There is no external storage device. I've rebooted the box twice, but it hasn't helped.
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Allan
Moderator
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2.3K Messages
Hello mpso,
Is this happening on the main dvr box or on a client box?
Thanks,
Allan - Cox Support Forums Moderator.
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mpso
New Contributor
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6 Messages
It's the main, and only DVR.
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Shariel
Moderator
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287 Messages
Good Morning,
Have you tried power cycling all boxes?
Shariel
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mpso
New Contributor
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6 Messages
Yes, they have all been power-cycled.
I checked it again just now. The shows recorded between July 3rd and July 10th will still not play back. The one recorded prior to July 3rd are playable and the ones recorded over the past 2 days are now playable.
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mpso
New Contributor
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6 Messages
Yes, I power-cycled it on the night of the 10th. I guess that fixed whatever the problem was. However I had to delete all the unplayable recordings between the 3rd and 10th.
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ChrisL
Former Moderator
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7.1K Messages
It's possible something happened during the recording in question. I'm glad to hear all is better now at least.
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mpso
New Contributor
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6 Messages
It wasn't just one recording. It was 15-20 consecutive recordings over a 7 day period.
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