Channels temporarily off air

Connections are nice and tight. No splitter being used. Cycled the box several times and still no luck. I have HOB and Showtime and only the primary channel for each is working. All of the other HBO and SHO channels are saying temporarily off air in addition to quite a few other channels. This has been happening quite a bit lately and I'm getting quite tired of it.

We've been Cox and their predecessors' customers for 18.5 years and never missed a payment.

For the last several months we've had very, very poor TV reception.  Several service visits have resulted in so-so improvements but then, in a few days or weeks our reception begins to deteriorate.

We just had a service man come to the house, replace everything except the cable boxes, and now we're getting even fewer channels than we did before when service was just poor.  Now it's horrible.

This is the third service call in the last several months.  I cannot begin to remember how many times we've called Customer Service and the number of Refresh calls we've made during that period is a lot higher.

During one of the many calls we made to Cox Customer Service, one of the phone center people told me they were having central problems, but everyone after that tells me, "...no, we haven't had any central problems."

Channels continue to not show; we get tiling all the time; some simply quit in the middle of a show; etc., etc.

Our phone and internet service works fine so I'm convinced that the problem is not with us.

I'm posting this hoping someone who can do something will read it and will get off the dime and give us the service we've been paying a LOT for.

By my lights, Cox owes us refunds for service we haven't gotten for several months.

I'm currently in touch with their biggest competitor in this area and have been offered a very attractive bundle.

We are about to make the move.  If service doesn't improve immediately, we're outta here.

Cox, you're circling the drain and are about to lose a long-standing customer who will share his aggravation with anyone who will listen.

Get moving!

@ Jaymann007

Ditto.

Here's my sad story.  From November 2013 to end of Feb 2014, 70 channels dropped out constantly, including On-Demand.  These ranged from movie channels to Sundance to Biography--you name it.  The only movie channels that didn't drop out were HBO ones.  A tech came out March 1 and updated my old cables and all was fine until mid May and it is happening again.  I get Temporarily Off The Air Messages on my non-HD channels on my basic TV and on my non-HD channels on my HDTV.  I can't access On-Demand on either TV.  Yet again I have a tech coming out tomorrow to see why this is happening constantly.  I'm sure paying a lot of money for Cox for shows I can't access, and we know that there are more non-HD channels to choose from than HD, but I can't get them.  I have had Cox to my home six times since the end of February and while the techs are nice, it is so disruptive.  I was the one who went three or four weeks unable to access On Demand Movies, so all of these problems combined are making me want to go to DirectTV after 25 years.  I'll make my decision after my tech comes tomorrow.  But like you, after reboot, after reboot, after reboot, the channels' signals drop out, either right away or within ten minutes.  This was your post, so I'm sorry for venting, but I feel your frustration, believe me.

I have been unable to view  95% of the Cable TV channels today, including the local channels. I can watch maybe 7 or 8 channels, of which 3 are Spanish speaking and I don't speak Spanish. Is there any resolution to this problem for the Del City area or should I dump COX for Satellite TV? And the answer to your first question is - No, I am not the only one having this issue.

Me too, can't even watch the NBA finals. All my HD channels don't work and my regular channels.

Hi CHANEL TEMPORARY OFF AIR,

The "Temporarily off Air" error message is generic: it could indicate that the cable receiver is out of sync with our network and needs to be reset; it can also indicate a possible signal issue. Are you experiencing this problem on all of your TVs? Do you know if there are any splitters connected to the cable line coming from the outlet to the back of the receiver? If so, I would recommend bypassing it if possible. Also, you want to check the cable connections to the cable box to ensure they are finger-tight. Reset the cable box by unplugging the power for 2 minute and plugging it back in. Give the cable box 3-5 minutes to go through its reset process. Please let us know if this helps.