New Contributor
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1 Message
Changing out my contour DVR box
I received a notice telling me that my Contour Cable Box was showing a history of failed hard drive sectors. We have been having problems replaying shows, with occasional freezes, and then spontaneous reboots of the system. We had held off changing the box out, in order to watch some of the shows we had recorded. Can I bring my box in to a cable store, change it, and then plug it in myself, or do I need to schedule a cable service call to have Cox do it? And if the latter, do I have to pay for that call?
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CarolLM
Former Moderator
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267 Messages
Hi, we're sorry to hear of the issues you're having with your Contour receiver and would really like to assist you. Before you bring your box to the retail store to swap it out, we'd like to troubleshoot with you to see if we can first resolve the issue. Please send an email with your complete address and name to us at cox.help@cox.com and we'll gladly review your account, then if we're unable to resolve the issue we will then schedule a service appointment for a field technician to come out to your home. Thanks for choosing Cox Communications and we look forward to further assisting you.
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AllenP
Valued Contributor
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1.7K Messages
I received the same notice but, shortly after receiving it, the hard drive failed and I lost all saved recordings. I disconnected it, brought it and the power supply to my local Cox store. They gave me a replacement box, reconnected it & have be good ever since. No charge & the person at the Cox store knew just what to do. Easy but I did loose everything I had recorded.
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GPK
New Contributor
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2 Messages
Can I upgrade to a Contour 2 DVR. Is there a cost?
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EdwardH
Valued Contributor
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755 Messages
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yak
Contributor III
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521 Messages
My box was not causing major difficulties but i went to the Cox Store and changed it for a new one after receiving that letter. . The new one has as many quirks as the old one. It was easy to plug in and get working.
I never experienced any spontaneous reboots with either box.
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