jalad12's profile

New Contributor

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Certain group of channels do not tune in on one of my cable boxes.

I have three cable receivers (one HD DVR and 2 standard HD).  One of the standard HD receivers will not show the 300 channels.  I've called and they asked me to reboot by unplugging, which I did.  The problem went away until the next TV viewing session.  I shouldn't have to reboot the receiver each time I want to watch channels in the 300 range.  Can I just get a receiver that works?

New Contributor

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2 Messages

the matter was resolved. The chat helpline asked me to bring the old receiver to the local Cox store to exchange it! It was that simple. Thanks!

Former Moderator

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980 Messages

Hi jalad12,

We're glad this issue has been resolved. Please feel free to reach out to us if you have any other issues with your services.