New Contributor
•
3 Messages
Can't get SAP off on 2 channels only
I have a Contour 8742HDC record 2 DVR. For some reason, 2 channels (TBS HD and TNT HD) are stuck outputting SAP instead of the primary audio track. I have gone into the guide and made sure it is set to "Primary" to no avail. In fact, both the Primary and SAP audio seem to be the same thing on these two channels. I have reset the box both by power cycling it, and having Cox send a signal to "refresh" the box, neither fixed it. It is outputting SAP both over optical and HDMI to the TV. All other channels work properly, including TBS and TNT SD channels. Cox wanted to roll a truck on it.
It seems almost mind boggling to me that there is no way of fixing this short of rolling a truck? Is there anything else I can try short of having to have a truck rolled?
Related Content
Closed
1
0
Closed
2
0
Closed
7
0
Closed
2
0
Closed
1
0
DustinP
Moderator
•
1.1K Messages
These are all valid steps to addressing SAP. On the receiver's audio settings, did you set it to secondary SAP and press select, then highlight Primary then press select? You'd see the dot go from one to the other. After this step, I'd recommend unplug the box for 20 seconds and unscrew the coax. Re-fit the coax finger tight to the receiver, then plug the power back. You mentioned the HDMI cable. Is it going straight from the cable box directly to your TV? Is the sound coming from your TV or a sound system? Also, How long has this been happening for these two channels? Is it just the program that is in Spanish, or commercials as well?
0
0
OcalaGator83
New Contributor
•
3 Messages
0
0
StephanieA
Former Moderator
•
1.9K Messages
The TV also has a SAP setting. What type of TV do you have? Have you verified the audio settings in the TV?
0
0
OcalaGator83
New Contributor
•
3 Messages
0
0