whwright's profile

whwright

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9 Messages

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Can't get email address installed on iPhone

I had another thread going, but I inadvertently hit the "select" button rather than the "reply" button. So here we go again. My wife's email account suddenly stopped working on her iPhone. So I removed the account from her phone. When I tried to add it back, the phone says that either the username or password is wrong for "imap.cox.net". I'm sure they are correct, as I can access the account using webmail. I tried some very different settings (including "imap.coxmail.com" and "smtp.coxmail.com") that someone sent in the other thread and they didn't work either. I think I need a little hand-holding. Thanks. Wayne.

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Tecknowhelp

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2.8K Messages

Thread still looks open to me.  Can you answer my question?

As for your phone, what settings are you using? I would suggest these settings. Also make sure no other devices are set up with her email address using POP3. 

::Edit:: Had wrong link. Corrected and pasting from link.

Your Name Your Name
Email Address youremail@cox.net
User Name The first part of your Cox email address, without @cox.net
Password Email account password
Account Type IMAP
Incoming Mail Settings
  • Server name: imap.cox.net
  • Port number: 993 with SSL enabled and the authentication box checked, if available
Outgoing Mail Settings
  • Server name: smtp.cox.net
  • Port number:
    • 587 with TLS enabled
    • 465 with SSL enabled and the authentication box checked, if available
Use SSL / TLS

  • Yes
  • Cox user name and password required


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whwright

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9 Messages

Tecknowhelp said:

Thread still looks open to me.  Can you answer my question?

As for your phone, what settings are you using? I would suggest these settings. Also make sure no other devices are set up with her email address using POP3. 

::Edit:: Had wrong link. Corrected and pasting from link.

Your Name Your Name
Email Address youremail@cox.net
User Name The first part of your Cox email address, without @cox.net
Password Email account password
Account Type IMAP
Incoming Mail Settings
  • Server name: imap.cox.net
  • Port number: 993 with SSL enabled and the authentication box checked, if available
Outgoing Mail Settings
  • Server name: smtp.cox.net
  • Port number:
    • 587 with TLS enabled
    • 465 with SSL enabled and the authentication box checked, if available
Use SSL / TLS

  • Yes
  • Cox user name and password required


Yep. Still open. Turns out they send you an email that gives you a panic button to "unselect" an answer. If I had waited a few more minutes, I might have discovered that before starting a new thread. I tried the "new" settings and they don't work either. In order to change the imap and smtp settings, I had to go past a couple of error boxes that say the username or password is wrong. Then into "Advanced." On that page the settings look right. Then you go back one page and select "SMTP," and then the topmost "smtp.cox.net" (there are several other smtp severs listed here, most of which are smtp.cox.net). At this point the only thing that doesn't match is the port number. When I change it to 465 and hit "done," I get an error box that says server smtp.cox.net on port 465 timed out. But thanks for trying. I think the answer to your question is that I first used the default settings that the iphone had, then I used the settings from your earlier message (which were quite a bit different), and then I used the latest settings from this message (which varied from the defaults only at the SMTP port number). None of them have worked so far.

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Tecknowhelp

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2.8K Messages

whwright said:
I get an error box that says server smtp.cox.net on port 465 timed out.

What type of security/encryption are you using? When using port 465 it is important to force SSL and NOT to use TLS or STARTTLS. If that doesn't work, try using the same settings on a PC with Outlook or Thunderbird and see if it works there. Also, if you are changing from POP3 to IMAP, it is important to delete the account and create a new one. 

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whwright

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9 Messages

Tecknowhelp said:

whwright said:
I get an error box that says server smtp.cox.net on port 465 timed out.

What type of security/encryption are you using? When using port 465 it is important to force SSL and NOT to use TLS or STARTTLS. If that doesn't work, try using the same settings on a PC with Outlook or Thunderbird and see if it works there. Also, if you are changing from POP3 to IMAP, it is important to delete the account and create a new one. 

The "use SSL" switch on both incoming and outgoing mail is checked. I do not see an option for TLS or STARTTLS. The checkbox for S/MIME is turned off. I have not changed from POP to IMAP or the other way around. The iPhone uses IMAP without asking. BTW, how does one start a new paragraph? Everything I enter winds up being in one block of text.

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whwright

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9 Messages

Tecknowhelp said:

If that doesn't work, try using the same settings on a PC with Outlook or Thunderbird and see if it works there.

Tried adding the account using Outlook. Outlook was unable to add the account because "general authentication failed." When it tried to send a test email it said (in part) "the server responded: 550 5.1.0 Your email could not be delivered at this time. We apologize for the inconvenience. If you are using a new Cox.net email account please try a" and it ended there.

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Tecknowhelp

Valued Contributor II

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2.8K Messages

::Edit::  Digging a bit deeper, it looks like the Cox SMTP server is rejecting the email address you are trying to send FROM. Can you log into webmail.cox.net and send a test email to yourself and get it inside webmail? It looks like something is wrong with how the cox.net email account is setup inside Cox.

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whwright

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9 Messages

Tecknowhelp said:

::Edit::  Digging a bit deeper, it looks like the Cox SMTP server is rejecting the email address you are trying to send FROM. Can you log into webmail.cox.net and send a test email to yourself and get it inside webmail? It looks like something is wrong with how the cox.net email account is setup inside Cox.

I was able to log on to webmail and send myself an email. It showed up in the inbox almost instantaneously. However, remember the two "temp" email accounts that I added last week? Even though they show up as secondary users on the "add & manage users" page, and they show as activated, they are unable to access webmail. And when I send an email to them from another non-Cox account, it bounces. When I log into a different user account (the one that could send a message to itself) and send a test message to a "temp" account the message bounces. I think you're right -- there is something wrong with how the cox.net accounts are set up inside Cox. How do I get that fixed?

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Becky

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4.3K Messages

Hi Whwright,

So that we can investigate what is going on with these user names, please email our team at Cox.Help@cox.com with the following information: your full name, address, Cox PIN, a link to this page, and a list of the user IDs that are unable to access WebMail. We'll get to the bottom of this for you!

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whwright

New Contributor

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9 Messages

Becky said:
Hi Whwright,

So that we can investigate what is going on with these user names, please email our team at Cox.Help@cox.com with the following information: your full name, address, Cox PIN, a link to this page, and a list of the user IDs that are unable to access WebMail. We'll get to the bottom of this for you!

Hi again. I'm sorry it took so long for me to get back to this. Sometimes life gets in the way... I will send an email with the info you requested in a few minutes. Thank you! Wayne.

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Dhlove

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I'm having the same problem with the same results. The only difference I have is that I have no other .cox accounts that are not working. I started having this problem after I had to change my email password due to some suspicious activity. Have you been able to resolve your issue? 

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ChrisL

Former Moderator

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7.1K Messages

@Dhlove

The last activity I see on your account was that we locked you out again because the current password was found to have been compromised. Changing your password again should fix the problem. Note that we keep track of which password you've used that have been compromised. Trying to reset it back to one that you've previously used will cause the account to be locked again.

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