Can't get connected to the router via wifi

First the obvious, do you see your network (SSID) on the devices trying to connect?  If so, are you sure you entered the correct password (PSK) for you network?  Are you sure you aren't trying to connect to a neighbor's network by accident?  What error (if any) are you getting when trying to connect the iPad?   I know these are basic but have to ask.

Strange that a couple of devices are working correctly (ATV & Lenovo LT) and the HP can connect sometimes.  Have you signed on the the device and made any setup changes?  I see where the device supports up to 8 SSIDs, could you be connecting to one that has not been setup correctly, like a guest network that doesn't have internet access?

Thanks for responding, my answers are in blue text.

First the obvious, do you see your network (SSID) on the devices trying to connect? Yes

 If so, are you sure you entered the correct password (PSK) for you network? Yes

 Are you sure you aren't trying to connect to a neighbor's network by accident?  Yes

What error (if any) are you getting when trying to connect the iPad?   no error message, little connection icon keeps spinning

Strange that a couple of devices are working correctly (ATV & Lenovo LT) and the HP can connect sometimes.

Have you signed on the the device and made any setup changes? At first I changed the default pw and access pass phrase - these were reset to default after the last hard reset

I see where the device supports up to 8 SSIDs, could you be connecting to one that has not been setup correctly, like a guest network that doesn't have internet access? No, have not set up additional SSID's or guest networking.

The system is configured as new, the only modification is the admin password to manage the device via my browser. The SSID is as shipped with the default pass phrase on the label being used during the WiFi setup.

Thanks, John.

"Reset the router/modem, both quick reset and a hard reset
Turned off the router/modem for a brief period"

Are you saying you have a modem AND router? Or are you just calling the gateway a modem/router? If you have a modem, what model? The BEE DDW366 is a wireless gateway, so it has no WAN port to connect to the modem.

Also, I wonder if this has anything to do with IPv6. The fact the Apple devices still works makes me think it has something to do with that. Do you get a valid IP when connecting to the Ubee? 169? 

Also, do you have any wired devices? Do those get online?

Last, has the Ubee ever worked correctly? Could be a bad unit.

"Reset the router/modem, both quick reset and a hard reset
Turned off the router/modem for a brief period"

Are you saying you have a modem AND router? Or are you just calling the gateway a modem/router? If you have a modem, what model? The BEE DDW366 is a wireless gateway, so it has no WAN port to connect to the modem. No, it's a gate way - I just referred to it this way

Also, I wonder if this has anything to do with IPv6. The fact the Apple devices still works makes me think it has something to do with that. Do you get a valid IP when connecting to the Ubee? 169? Not using IPv6 for anything

Also, do you have any wired devices? Do those get online? Yes, as I mentioned in my original post, a few are connecting, and some via ethernet cable

Last, has the Ubee ever worked correctly? Could be a bad unit. This is what I am trying to find out....

Thanks, 

With the Ubee Gateway there isn't a way to fully test if the router side is bad without swapping it out, as you can not bypass one part in the all in one devices. But if the ethernet connection does not seem to have issues it would sound like a wireless broadcast issue with the Ubee or interference from something in the home or close by.

If the wireless devices are staying connected to the correct network name but showing a 169 Ip address they are failing to pass information once they log in as it is a self assigned address from the device itself the Ubee should give a 192.168._._ type address if its connecting to your home network.

Do the devices that stay connected more often stay closer to the Ubee Gateway that you can tell?

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Hi and Happy new year! 

I see 192.168 and none with 169

The router is located in a upper floor bedroom and central within the home, the connected desktop all in one is in the kitchen downstairs and not far at all. The apple TV box is located in a bedroom on the lower floor, this will typically get moved to the TV room below the router the  connection is regained once powered up. The WiFi enabled TV is also located here and was once connected, but will not now reconnect.

I have tried reconnecting the iPad and the Toshiba LT on the same floor as the router and in the same room, still no connection. Wondering if I should just restrict to mac addresses of the devices

Thanks, John.

Adding a couple of images interface tool 

> Wireless > Radio

@MetricLugNut

I'm thinking at this point there may be value in trying to swap the device out.  If you're willing to give that a try you can bring it to one of our solutions stores for exchange.

@ChrisL

I will do just that,  do I need to open a ticket to do this?

Many thanks, John.

Thanks, will take it in.

John.

Swapped out the unit for a Netgear one and problem solved. We can connect the Wifi devices easily. 

Thanks,