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When I log into the cox website and try to access bill pay (https://www.cox.com/ibill/home.cox), I just get a blank page with nothing on it. The http status code returned is 200.
Other pages that require authentication (https://www.cox.com/resaccount/my-profile.cox) state "Oops! We can't find that page." with small "500 Error: Internal Server Error" text at the bottom, and a 500 status code is returned.
I can't even access the chat support pages for similar reasons, so that's why I'm posting this message here.
This has been happening for at least 6 months. I thought it might go away over time, but it still persists.
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ReneeG
Former Moderator
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Sounds like there is an issue with your log-in on the back end. We'd be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, the last four of your SSN or four digit Cox PIN, and your issue.
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