Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
cannot get incoming mail
I stopped received incoming mail on both my pc and my phone 3 days ago. It keeps asking for user name and pw. Looking at all the forums and related information already presented, I have reset the password several times and recreated the account several times with the new password in Outlook and it still won't work. I deleted the email profile on my phone and tried recreating it but it won't let me even set it up as it says I have an invalid user name or pw. I can receive mail fine via webmail, so I know its an issue with my email address and or server information. I have a cox email address and use the incoming mail servers but am using comcast outgoing mail server (no problem sending mail) in outlook. Did Cox change the email server settings again for incoming mail? Please advise. Thank you. SG.
Incoming_mail_n
New Contributor
•
Can someone help me please?
0
0
StephanieA
Former Moderator
•
Have you tried changing the password to one you haven't used before?
0
0
Incoming_mail_n
New Contributor
•
Yes I have tried that. Did Cox tweak any of their mail settings, ever so subtly? What else could it be?
0
0
ChrisL
Former Moderator
•
0
0
Incoming_mail_n
New Contributor
•
on the support page, under my primary name. Then I selected my secondary. Then I changed the password on the selected secondary email account. As I said, I am able to use webmail with the changed password.
0
0
Health_Edge
+5 more
Valued Contributor III
•
Not to sound like a broken record, but have you changed it to a password YOU HAVE NEVER USED? The reason being several months ago Cox (and I am partly speculating) blacklisted certain usernames from accessing the POP/SMTP servers after a large amount of spam was seen coming from Cox usernames. From what I can tell, it stopped POP/SMTP but not web access (which goes through a intermediary server) to try to solve the problem with as little user impact as possible. But part of that process was blocking that user/password combo that was being used at the time of the issue.
If you have already tried that , then I apologize, and suggest maybe trying telnet? Here are some instructions how, and here are instructions on how to enable telnet, although I think its on by default if you have a Pro version of windows. That should replicate the connection type Outlook is using.
0
0