Cannot find my PIN on my on-line statement

Do you see XXXX instead? Or is the bill blank? 

Either way, all we can do here is help solve any technical problem your having, no one here can change or tell you your PIN. 

With that said, do you have or ever had phone service on your account? If not, the PIN may not be needed. If it is, you may have to go to one of the Cox stores with Photo ID to reset it. Good luck.

Indeed this a more personal account specific issue that probably wouldn't be best addressed here.  I would suggest reaching out to us at cox.help@cox.com for further assistance with this.