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Whispzz

New Contributor

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2 Messages

Monday, June 30th, 2014

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Cannot Connect to DNS Server at least twice a day, at most 7times a day.

Well my issue started when my old router got orange juice spilled on it, modem wasn't harmed at all. So we went and bought an upgraded version of our old one and ever since then we have been having random disconnects; we have just put up with it for awhile, but here recently its just getting real old. I have read up a bunch of different issues, but none have blamed the router. I was curious to as do I need to completely replace my old modem? Or is there just some way I can make then two communicate better, so I do not have these disconnects. I really really do not want to blame the router or get a new one for it was quite expensive. Netgear N900 Wireless Dual Band Gigabit Router. Comp: Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz, 8.00GB (7.70 GB Usable) 64-Bit Operating System. Have been with cox for a little over a year and never had a problem. Appreciate any feedback that might solve the problem. If not solved I guess ill just call a cox tech, guess im taking the lazy way out.

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11 years ago

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Health_Edge

Valued Contributor III

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4.2K Messages

11 years ago

First, how do you know its a DNS issue? Im not doubting, just asking for your data because it might help solve the problem.

Next, what kind of modem do you have?

Last, in general, I would suggest using google DNS which is 8.8.8.8 amd 8.8.4.4 or see here for a program called namebench (by google) which can scan and show you exactly which DNS is best for you.

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Whispzz

New Contributor

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2 Messages

11 years ago

Sorry of course I forgot to post the modem, SURFboard SB6180, and the error message says Cannot Connect or Find DNS Server, and when I shut the router off wait 5secs turn it back on its reconnected. But I try to be a serious gamer and Disconnecting in games can be catastrophic at times. And im not computer smart, I am not positive that the DNS server is the issue, I was just saying what it told me and was hoping someone would be able to tell me.

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Health_Edge

Valued Contributor III

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4.2K Messages

11 years ago

What gives the error? Is it a popup from the PC? Error message from a game? And if you can manage, try this or see below. Might help to print it first before for easier reference. 

  1. Go the Control Panel.
  2. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
  3. Select the connection for which you want to configure Google Public DNS. For example:
    • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
    • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) orInternet Protocol Version 6 (TCP/IPv6) and then click Properties.
  5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
  6. Click OK.
  7. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
  8. Replace those addresses with the IP addresses of the Google DNS servers:
    • For IPv4: 8.8.8.8 and/or 8.8.4.4.
    • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844
  9. Restart the connection you selected in step 3.
  10. Test that your setup is working correctly; see Testing your new settings below.
  11. Repeat the procedure for additional network connections you want to change.

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