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New Contributor
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Cannot access several channels on my Cox channel lineup.
I subscribe for Cox's lowest priced channel lineup - "TV Starter"
My TV's channel scan ( Toshiba flatscreen TV Model - 32CV510U) for my Cox Cable subscription captures channels 2,3,4,5,6,7,8,9,10,11,12, & 13 ONLY.
I am not receiving 18 (CSPAN), 20 (School Channel), 22 (Kansas 22), 280 (C-SPAN2), 281 (C-SPAN3) - or for that matter, any of the other listed channels for my Cox subscription except for channels 2 thru 13.
If any Cox cable TV customer is having this or has had similar issues - please comment and advise.
Accepted Solution
KipK
Former Moderator
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Sounds like it may be scanning in off-air mode only. 2-13 is the old analog VHF channel range, so that's usually a telltale sign that it needs to be switched from "antenna" or "air" mode to "cable" mode and rescanned.
The owner's manual here for the model number you provided lists the steps starting on chapter 5/page 28.
Some channels may still be unavailable without a receiver, as it states on your lineup on starter channels noted with a triangle icon: "Digital or HD channel included with service level noted; requires rental of digital receiver or CableCARD™, except TV sets with Clear-QAM digital tuner will receive local broadcast channels without equipment rental."
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BlitheSpirit
New Contributor
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Thanks KipK - Here's my reply plus an update:
REPLY: Scanning mode - My Toshiba TV model - REGZA - has two options only for the installation/setup menu - "ANT/CABLE in" & "ANTENNA" ("air" mode) - the menu will not allow the Antenna mode to be selected (I assume because it detects that a cable is connected?). The TV screen window initially reports that scanning for analog channels is in progress - then it changes the text notifying that scanning for digital channels is in progress. NOTE: the screen briefly displays/identifies the analog stations scanned thru number 13, and then report the total number of stations found - but the digital scan results in no channels having been identified. I am the original owner & referring to pages 28-29 on the owner's manual, it says "The TV will automatically cycle through all the channels ..." - so even though I was not able to select "ANTENNA" for a scanning process, does it not appear this model is programmed to scan & capture both analog & digital channels?
UPDATE: At least two Cox Tech Support agents have advised me that my program lineup issue will require an inspection of my outside cable on the telephone pole - one agent referring to "the line trap" that does channel selection possibly needing to be tested & adjusted. A TV box or 'digital receiver' was also mentioned in passing. Please bear in mind that I am one who reads the fine print & unless the TOS - terms of service - for my subscription were changed without notice, I do not think they ever disclosed the necessity for a box for my basic subscription - at least not one that would add to my monthly subscription rate in order to access the channels listed on my subscription lineup.
An inspection for my outside cable connection has been scheduled & I look forward to a report when Cox has the results.
Thanks again for your reply - we need all the help that's available in our digital world that always seems to be evolving too fast for any meaningful standards to untangle the obstacles to communication - including their regulation and enforcement.
BlitheSpirit
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Tiffany
New Contributor III
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Hello BlitheSpirit,
I just wanted to follow up after your appointment to see how everything was going. Are you still having an issue? Let me know.
Thanks,
Tiffany R.
Cox Social Media Support Specialist
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