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New Contributor
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call forwarding
AGAIN, call forwarding is not working - AAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGGHHHHHHHHH! This is so frustrating! And, of course, when you call customer "support", they have absolutely no idea what you're talking about. "We've had no reports of any problems with that this morning." RIIIIIIIIGHT!
If Cox would just own up to screwing up something and telling all of us that the phone features are not working. Instead, we just get some ambiguous message, "We cannot complete your request at this time. Please try again later." In other words, you're screwed and we don't care!
I have been "trying again later" since 6:45a - it's now 10:07a and STILL I can't forward the phone appropriately. By the way, did I mention this is for WORK!
ChrisL
Former Moderator
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I've asked my local counterpart in your market to take a look into this for you.
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MedOfficeMgr
New Contributor
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We're now 2 full days of the on-line call forwarding not working. If I worked like this, I wouldn't have a job!
Again, this is crucial to the effective running of this business!!!!
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MedOfficeMgr
New Contributor
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Day 3 and still it's not working!
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MedOfficeMgr
New Contributor
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Chris - you said you would have "your local counterpart" look into this ... was that going to happen any time soon? We're now at day 4 and the on-line phone tools are STILL NOT WORKING!!!
I have made numerous phone calls, online chats, posting my plight and as true to form for Cox, STILL NO HELP!
WHY?
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ChrisL
Former Moderator
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What I'm told is the issue you're experiencing is a known issue and a fix will be coming in the future however we dont' have any estimated time of launch yet.
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