New Contributor
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4 Messages
Call Forwarding and Caller ID and VMail
I recently started to use Call Forwarding and am having issues with three things, and hoping someone can help.
1. Even if I set my original line to ring 3 or 4 times prior to forwarding, I am unable to pick up the call on the original line (I want to have forwarding set up so my office number forwards to my cell. However, rather than having to turn it on/off all I time, I just want to leave the forwarding on, but be able to pick up the call on my desk line if I happen to be in the office - when I do pick it up, it's just a dead connection).
2. Even if I do let it ring 3-4 times, caller ID no longer works on my desk line. It just says "Incoming Call".
3. Ideally, if the call forwards to my cell, and there is no answer, I would like the call to go back to my Cox voicemail, versus to my cell's voicemail. Is there a way to do that?
Thanks!
wees41
Contributor II
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699 Messages
12 years ago
Don't think it works like that
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StephanieA
Former Moderator
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1.9K Messages
12 years ago
Hi neener,
Can you verify the Star code (*##) you are using to setup your call forwarding? Is the caller ID working on other phones in your home?
Trying to get the calls back to your Cox Voicemail wouldn't be possible once call forwarding is turned on.
Stephanie A
Cox Support Forum Moderator
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neener
New Contributor
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4 Messages
12 years ago
Hi Stephanie,
I am using *72, per these instructions - http://ww2.cox.com/residential/centralflorida/support/phone/article.cox?articleId=5a42eaf0-6415-11df-ccef-000000000000
Thank you for answering the 3rd question. If you can help with the 1st and 2nd question, I would greatly appreciate it.
Thanks,
neener
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StephanieA
Former Moderator
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1.9K Messages
12 years ago
The *72 is for standard call forwarding. The setup you want is the *92 No Answer. This will allow the call to ring in your home and after so many rings, it will be forwarded to the number of your choice. The steps are located in that same article, just a little further down. Here's a copy in case you need it:
Turning ON the Call Forwarding No Answer Service:
Result: When the phone is answered, your Call Forwarding No Answer service is in effect.
If the "forward to" line is busy or there is no answer:
Result: Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working.
This setup should also fix your caller ID issue.
Stephanie A
Cox Support Forum Moderator
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neener
New Contributor
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4 Messages
12 years ago
Hi Stephanie - thanks for the information! However, I tried it, and I keep getting a fast busy signal when I try the *92. I have done it multiple times. I tried the *72 again just to make sure there was not something wrong in general, but that worked fine. Just having trouble with the *92. Is there something else I need to do ? Thank you!
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StephanieA
Former Moderator
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1.9K Messages
12 years ago
If you are having issues with just the *92 code, I will need to varify services on our side. Please email me at coxhelp@cox.com and reference forums.
Stephanie A
Cox Support Forum Moderator
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neener
New Contributor
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4 Messages
12 years ago
Hi Stephanie - I emailed you at the noted email address last week and have not heard back. Is there an alternate email address I should use to ensure the note gets directly to you? Thank you.
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