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Cablecard in Tivo Roamio
I am in Northern Virginia and recently started service with a multi-stream cablecard in a Tivo Roamio. I only get about 12 channel when I am supposed to get almost 50 including HBO and STARZ. I have now replace my card twice with the same results. The error code I keep getting is this channel is not authorized by your provider, when it actually should be. After having two techs visit the house and one of them telling me that cox is getting rid of cablecards and making customers rent digital boxes, and one tech removing the line filter and spending over an hour on the phone, the answer I received from customer service was that they are adjusting the cablecards in my area. When I asked what she meant by adjusting, she just kept repeating herself....meaning she had now idea what was going on. Then I was offered for another tech to come to the house, and I asked what it would accomplish, and then she was quiet and didn't reply. I said thanks and told her that I would be contacting executive support. Please help.......
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bryaninphx
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914 Messages
Cox is not getting rid of CableCARDs
What is the name of the TV Package you are paying for?
It sounds like if you only get 50 channels inducing HBO and STARZ you have some special Package or the Economy TV Pak with HBO and STARZ, that *may* be part of the problem, Cox just needs to find the correct account code.
I assume you are only getting the Locals, if so that is a CableCARD Provisioning and Authorization issue on the Cox end.
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Joe_K
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bryaninphx
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I assumed you had a special TV Package, Cox may not have Account Codes for a Retail CableCARDs that match your service, But they will need to figure it out, Hopefully a Cox CSR here will reach out to you, or email them at cox.help@cox.com
You also need a SDV Tuning Adapter if you do not have one now, most of the HBO and Starz channels need a Tuning Adapter.
Can you list several of the channels you are not receiving, that you should? Both HD and SD versions.
Which channels in the Starter TV Pak are you missing?
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Dina
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BrianB5010
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I have a similar problem. Would you mind posting some kind of explanation for the problem? Maybe others will too...so just post the reason this is happening so we all know.
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judger
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5 Messages
In my area, Cox is going to digital TV in a couple of weeks. No more analog TV. My expensive, analog Magnavox DVR's will no longer work so I am investigating converting to a whole-house DVR solution. The Cox Contour, 6-tuner requires moving to more channels from my Economy channel list. After all costs were calculated, I am looking at a $70/month increase. Since I have been trying to reduce our Cox bill for several years, this was not a pleasant surprise.
I have been investigating a TiVo Roamio Pro/Mini's solution. The payback period could be a year or so. The downside, is that this requires a Cox CableCard (M-Card)+tuning adapter interface to the Cox cable. In addition, the Roamio communicates to the Mini's via a cable MoCA Ethernet which requires a TiVo adapter at the router and a MoCA POE filter at the Cox house point-of-entry and probably some fooling around with the router and Cox activation. Sounds daunting.
Both Cox and TiVo suggest that you contact the following Cox phone number for CableCard design/issues: 877-820-8202. I called and the rep was helpful but warned that Cox tech visits may be required to address signal levels, missing channels and other issues. A very useful recommendation was that if you continue to have issues that you request that Cox escalate the case to the Cox Customer Advocacy Group. The rep said that this is a higher level of support than her and it is the highest that is available. The rep indicated that this group can solve anything from the Cox side.
I hope that this helps those in deep frustration and wondering where to turn. Please let us know of your experiences with these recommended support areas. GOOD LUCK!!!!!
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