CableCARD Channel Listing Incorrect

Cox Could you please contact Rovi and Microsoft that the following channels in Phoenix, AZ should be the Pacific (West) Coast Feed for the Windows Media Center CableCARD Guide listings.

• 1023 - Discovery HD (Pacific)
• 1046 - Food Network HD (Pacific)
• 1048 -Travel HD (Pacific)

This is not really a Cox issue, this is a Guide provider issue, and the appropriate Guide provider needs to be notified. However, Cox could send the appropriate Guide provider an update notice.

More specifics from you would be helpful.

• City, State
• Device and Media Player the CableCARD is used with, (this will determine who the Guide Provider is)

Windows Media Center recently changed to Rovi as the guide info provider, (it was Tribune previously)
https://www.silicondust.com/forum/viewtopic.php?f=41&t=21239

TiVo still uses Tribune for their Guide Info and is correct.
Both 1046 - Food Network; 1023 - Discovery have the correct time of the listings on my TiVos in Phoenix, which are the Pacific Feed.

Windows Media Center uses Rovi and is incorrect.
Both 1046 - Food Network; 1023 - Discovery have incorrectly listed them as the East Coast Feed, on my WMC, in Phoenix, they both should be the Pacific Feed.  Tribune was easy to contact, I do not have any contact info for Rovi.

Others are saying you need to contact Microsoft:
If you are affected by this change please open a case with Microsoft to report the inaccurate EPG channel lineup for your cable provider.
Note: You need a MS account: https://connect.microsoft.com/site1145/Feedback

We received an update from our video programming team:

"In July Microsoft switched from Zap2It for IPG to ROVI and we think that the issues the customer is having is a result of this"

The suggested course of action is to open up a ticket with Microsoft so they can look at this issue on their end.

 Microsoft URL: https://connect.microsoft.com/site1145/Feedback

I  hope this information is helpful.

TDsweetE is your Cable Card still working? When they switched to all digital in my area (8/4/15) I have lost all functionality of my cable card. It was working just fine and I am only trying to access channels 2-20. I have a tuning adapter set up that is currently a solid yellow light, but I still get nothing except the "preview" channels like 1, 100, 200, 1200 and such.

I have a tuning adapter and all my channels will tune in. The problem with the incorrect feed still exists. No resolution in over a two months when you know the issue and solution is seems quite ridiculous! Has Cox even contacted Microsoft about the issue? How much longer is it going to take to get this resolved? 

If anybody finds themselves in this forum and is having the same issue with Cox/Microsoft Media Center, please make yourself a Microsoft account and vote for the following issue: https://connect.microsoft.com/site1145/Feedback/Details/1624475

TiffanyR said:
Hello TDsweetE, 

Did you receive a response back from Microsoft when you submitted the feedback? It looks like the original link is no longer accessible.  https://connect.microsoft.com/site1145

No response from Microsoft, and the Guide listings are still the East Coast feed.

The correct link is https://connect.microsoft.com/site1145/Feedback/Details/1624475

Hi Everyone,

I did some digging this morning and found three posts from a Microsoft Program manager. I'll summarize the key points from the post on August 28, 2015, but please use the following link to read the full thread: 
http://answers.microsoft.com/en-us/windows/forum/windows_other-winapps/windows-media-center-epg-data-issues-update-727/aeddcf0f-7e9a-4c45-a014-ed1d4adc8aec.

The official path of support for WMC issues is to log a feedback report within the Microsoft Connect site (https://connect.microsoft.com/site1145/Feedback). It is very important that everyone report Guide issues via the Microsoft Connect site.

Very Important Note: you will need to login to the Connect site and link your MS account with to it for the link above to work properly. You can also go to http://connect.microsoft.com, sign in there, and navigate to the "Media Center Program Guide Data Feedback Home" site. The https://connect.microsoft.com/site1145/Feedback page will not work if you are not properly logged in.

Per the Microsoft Program manager, these are the recommended steps for fixing Guide issues:

1. RECOMMENDED: Clearing the DNS cache. 
   This is a simple step and seems to be effective in some cases. To do this, open an elevated Command Prompt and enter ipconfig /flushdns. This removes old DNS entries from the cache and forces the machine to reacquire the proper IP’s for our download URL’s.
    
2. RECOMMENDED: Trying different ZIP codes.
   This has been effective for some users, and also returns usable results. You can see if your ZIP code, city, or other nearby areas, are available at http://www.msn.com/en-us/tv/tv-listings - enter your ZIP code or city name to see the providers for that area.
    
3. PARTIALLY RECOMMENDED: Run the ObjectStoreRecoveryTask in Task Scheduler.
   This step is a little more involved, and should be undertaken by advanced users only. This can clear older EPG data from your WMC installation, allowing a restarted WMC to pick up the new data feed. Effectiveness is unknown, which is why it’s only partially recommended – it won’t damage your install, but requires some experience to make it work.
   
   For this method, follow these steps:

1. Close WMC
2. Open Task Scheduler, by opening Control Panel, System and Security, Administrative Tools, Schedule Tasks
3. In the left tree, expand Task Scheduler Library, Microsoft, Windows, Media Center
4. In the right pane, under name, right-click ObjectStoreRecoveryTask, and click Run (let it run for 2+ mins)
5. Close Task Scheduler
6. Restart WMC

I'm not sure these steps will fix the problem with the Guide being an hour off schedule in Arizona.

Noticed today that the 1046 - Food Network HDTV is now on the West Coast feed!! I'm so excited not to have to re-set my DVR to record the show that comes on 3 hours behind what's supposed to be recording. 1 down - 13 to go!

1023 - The Discovery Channel HDTV (East)
1045 - trueTV HDTV (East)
1046 - Food Network HDTV (East)
1048 - Travel Channel HDTV (East)
1052 - E! Entertainment Television HDTV (East)
1059 - Black Entertainment Television HDTV (East)
1066 - MoviePlex HDTV East
1100 - The Oprah Winfrey Network HDTV (East)
1131 - LMN HDTV (East)
1133 - Do It Yourself Network HDTV (East)
133 - Do It Yourself Network (East)
1137 - BBC America HDTV (East)
137 - BBC America (East)
1157 - Fuse HDTV (East)