New Contributor
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3 Messages
Cable not working numerous times
I am so frustrated with Cox right now. I have had to call 3 or 4 times in the last 2 months to have my box rebooted. Everytime I talk to someone I get a different how to reboot lesson. No matter what I try before I spend an hour on the phone with them, it doesn't work. About 2 weeks ago a techie I chatted with set up a time for a technician to come to my home. We had it all set according to my chat (which I have a photo of to prove it was their end that messed up), they were to come Sat. morning. Well while at work on Friday I received three calls that the tech was at my door and no one was home. (I have a job where I can not answer the phone most of the time during the day for personal phone calls). REALLY??? that is because no one was supposed to be there. I sent an email to cox, I didn't have time to talk on the phone during business hours the last two weeks, and no response. I am paying for this service??? The service I am not getting. AND guess what, last night my box stopped working AGAIN. Tech support is no help. I would not recommend to anyone to get cox if they can help it. So, now I will have to find the time to call AGAIN to have the situation FIXED. I am beyond frustrated with Cox customer service. AND I have been a customer for over 4 years. If I could send a photo to this email I would post the chat I had with the techie to show that it was supposed to be Sat. not Fri. Beyond frustrated.
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ChrisL
Former Moderator
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7.1K Messages
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kimfowler
New Contributor
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3 Messages
You are correct. It has been turned off because the box is no longer working. I can't take it to a Cox store because it is contour. A technician is supposed to be here tomorrow to fix it. We will see if Cox is going to get it right. My problem with Cox is that (among other things) I have to now call SOMEONE ELSE to get a refund on the aprox 2 and a half weeks of no dvr or contour service. Customer service at Cox is ridiculous. Thank you for responding even if it was 2 days later.
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Contour_Problem
New Contributor
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3 Messages
I am in the same boat...I want my old box back...countour is ** and the service is horrible
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ChrisL
Former Moderator
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7.1K Messages
What sorts of problems are you experiencing? Perhaps we can be of assistance.
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kimfowler
New Contributor
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3 Messages
A technician came and gave me a new box. The next day our internet started acting slow. Happens anytime I call for support. Guess it is just the nature of Cox. I have been playing phone tag with a customer service rep and have emailed him however, he has also told me I will have to call a tech support to fix that. Never had this trouble with my previous provider.
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ChrisL
Former Moderator
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7.1K Messages
One thing I see from this end that is definitely wrong on the Internet side of things is it appears you're using an obsolete modem for the tier of service you're subscribed to. If you were to consider upgrading to a DOCSIS 3.0 modem your speeds would be increased 4x for no additional charge.
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NewtoCoxUnhappy
New Contributor
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1 Message
We too have had to call Cox more than 8 times to have the box rebooted or have a technician come to our home and we've only had Cox since March 24, 2014. The DVR works 2 or 3 days per week before we either have to reboot or call for the signal to be reset. We forgo the use of DVR service just because we get tired of calling or rebooting. 3 technicians have come to our house, each one with a different reason for the issue. We have had the box changed 2 of the 3 times. Why is it that one person can't solve the signal issue? We had Time Warner for 8 years and only had to have a technician come 3 times at the most. We are also paying $30 more per month to get less service. This is very frustrating. We're at the point of paying the $180 penalty for ending the contract early just to not have to deal with this ever again. We'll attempt Chris' suggestion below (checking the connections and disconnecting then reconnecting) but we just don't have much faith left in this system. The second tech that came said that if the problem wasn't resolved, it was probably in the wiring (we live in a newly built home). The technicians have been really nice but nice has not fixed the issue. Is there anyone at Cox that knows how to fix this issue?????(TV goes dark when we try to see a recorded program downstairs and the DVR works very intermittently upstairs. We receive a message saying to call Cox)
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Domino
Valued Contributor III
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2.8K Messages
NewtoCoxUnhappy,
Why don't you tell us A) whether or not you are wired for WHDVR, and B) which DVR you are using?
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