Cable Box Freezes - Constantly

This has been a COX issues for years.  I have one cable box that I reboot almost daily.  You sent out a technician and stated it was a low signal strength - but we all know it's these cranky boxes.  Whatever he did only made it worse and now it freezes all the time!

What is the BUG?  and do you have a long term solution?

Tired of FREEZE - it was crashing all the time with ON DEMAND and has gotten a lot better in the past 4 years.